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- Tasks: Analyse customer journeys and enhance service processes using innovative tech.
- Company: Join a leading company in customer service solutions with a focus on AI.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on innovation and career advancement.
- Why this job: Make a real difference in customer experiences while working with cutting-edge technology.
- Qualifications: 6+ years as a business analyst with strong CRM and analytical skills.
The predicted salary is between 55000 - 65000 £ per year.
Proven experience as a Senior Business Analyst with a strong technical background within customer service, contact centre, or customer operations environments.
Responsibilities:
- Strong background in customer journey analysis and process re-engineering.
- Experience supporting digital and AI-enabled customer service solutions, including automation, assisted service, or self-service.
- Experience working with CRM and contact centre platforms, ideally Salesforce and/or Amazon Connect (or equivalent).
- Experience operating in Agile delivery environments, supporting squads through sprints and releases.
- Exposure to AI tools, conversational analytics, speech-to-text, or intelligent routing.
- Experience within regulated or large-scale consumer services organisations (energy, utilities, telecoms, financial services, retail).
- Demonstrable experience working on failure demand reduction, contact deflection, or channel shift initiatives.
Key Skills/Knowledge:
- 6+ years of business analyst experience in customer service, Contact Center.
- Knowledge in Salesforce CRM, configuration, reporting, and dashboard creation.
- Strong analytical, problem-solving, communication, and interpersonal skills.
Experience required:
- 6+ years of business analyst experience in customer service, Contact Center.
- Knowledge in Salesforce CRM, configuration, reporting, and dashboard creation.
- Experience working as an Individual contributor.
- Experience of Agile Processes.
- Energy Industry exposure will be an advantage.
Technical Business Analyst in Manchester employer: Gazelle Global
Contact Detail:
Gazelle Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Business Analyst in Manchester
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that Technical Business Analyst role.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and understanding customer journey analysis. We recommend practising common interview questions related to CRM platforms like Salesforce and AI tools, so you can impress them with your knowledge.
✨Tip Number 3
Showcase your experience with real-life examples! When discussing your background, highlight specific projects where you’ve improved customer service processes or implemented digital solutions. We want to see how you’ve made an impact!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that Technical Business Analyst position!
We think you need these skills to ace Technical Business Analyst in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and technical skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your achievements in CRM platforms like Salesforce!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your experience in Agile environments can benefit us at StudySmarter. Keep it engaging and relevant!
Showcase Your Analytical Skills: Since we’re looking for someone with strong analytical abilities, make sure to include examples of how you've tackled complex problems or improved processes in previous roles. Numbers and results speak volumes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Gazelle Global
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Salesforce and any AI tools mentioned in the job description. Be ready to discuss how you've used these technologies in past roles, particularly in customer service or contact centre environments.
✨Showcase Your Analytical Skills
Prepare examples that highlight your analytical and problem-solving abilities. Think about specific instances where you've improved customer journeys or reduced failure demand. Use metrics to back up your claims – numbers speak volumes!
✨Familiarise Yourself with Agile Methodologies
Since the role involves working in Agile delivery environments, be prepared to discuss your experience with sprints and releases. Share how you've supported teams in this framework and any challenges you've overcome during the process.
✨Understand the Industry Landscape
Having a grasp of the energy, utilities, or telecoms sectors will give you an edge. Research current trends and challenges in these industries, and think about how your skills can help address them. This shows you're not just a fit for the role, but also for the industry.