At a Glance
- Tasks: Lead critical incident resolution and support change management activities.
- Company: Join a leading consultancy in a dynamic utilities programme.
- Benefits: Gain valuable experience in a fast-paced, 24x7 operational environment.
- Other info: Fully onsite role with a shift rota including nights and weekends.
- Why this job: Take ownership of high-priority incidents and drive service improvements.
- Qualifications: Experience in Major Incident Management and ITIL practices required.
The predicted salary is between 51750 - 63250 £ per year.
- Major Incident Manager & Incident/Change Analyst | Wokingham | 6-12 Month Contract
- We are supporting a leading consultancy in securing an experienced
Major Incident Manager to join a large-scale utilities programme.
This is an excellent opportunity to take ownership of high-priority incidents while also supporting Change Management activities during quieter operational periods.
You'll lead critical incident resolution, coordinate cross-functional technical teams, facilitate stakeholder communications and drive continual service improvements across a complex IT environment.
- Key Skills
- ITIL Incident, Change & Problem Management
- Service Now & MIM Workbench
- IT Infrastructure & Applications
- Stakeholder & Executive Communication
- CAB Support & Change Analysis
- SLA & KPI Management
This is a fully onsite role based in Wokingham, operating within a 24x7 shift rota including nights, weekends and bank holidays.
Desired Skills and Experience
Major Incident Management, Service Now, MIM Workbench, ITIL, Change Management, Problem Management, Incident Management, IT Infrastructure, Root Cause Analysis, CAB
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Major Incident Manager employer: Gazelle Global
Join a leading organisation at the forefront of cyber security transformation in London, where you will play a pivotal role in delivering critical initiatives. Our collaborative work culture fosters innovation and growth, offering ample opportunities for professional development and advancement within a dynamic environment. With competitive rates and a commitment to employee well-being, we ensure that our team members thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Major Incident Manager
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Gazelle Global that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace Major Incident Manager
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Gazelle Global, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Gazelle Global can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Gazelle Global will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Gazelle Global
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Gazelle Global. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Gazelle Global.
