At a Glance
- Tasks: Lead customer journey mapping and support banking transformation in Trade Finance.
- Company: Dynamic banking institution focused on innovation and digital evolution.
- Benefits: Hybrid work model, long-term contract, and exposure to cutting-edge projects.
- Other info: Collaborative environment with opportunities for professional growth and development.
- Why this job: Shape the future of banking while enhancing client experiences in Trade Finance.
- Qualifications: Strong Trade Finance experience and ability to translate business needs into tech solutions.
The predicted salary is between 60000 - 80000 £ per year.
We’re looking for a Customer Journey Manager / Business Analyst with strong Trade Finance experience to support a major banking transformation programme focused on customer journey mapping, API enablement, and digital product evolution.
You’ll work across Documentary Trade, Guarantees, Collections, SCF, and Receivables Finance, helping define “as-is” and “to-be” client journeys while collaborating with architecture, engineering, product, and business teams.
Key experience required:
- Strong background in Trade Finance workflows & client journeys
- Experience translating business requirements into technical solutions
- Exposure to API-led transformation programmes
- Strong stakeholder management across business & technology teams
- Knowledge of cloud/data architecture and governance frameworks
- Experience with platforms such as Surecomp, Finastra, FIS, CredAble
- Trade digitisation or transformation programme exposure
Hybrid working with long-term programme visibility and excellent project scope.
For more information and direct contact with me, please send me an email and call only if required. I will be sure to check responses daily and shortlist the best candidates; if you are shortlisted, you will hear from me.
Trade Finance Customer Journey Lead (Hybrid) in London employer: Gazelle Global
As a leading player in the banking sector, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. Our hybrid working model allows for flexibility while engaging in transformative projects that shape the future of Trade Finance, providing you with unique opportunities to collaborate with cross-functional teams and make a meaningful impact. Join us in London or Edinburgh, where you will be part of a forward-thinking organisation committed to innovation and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Trade Finance Customer Journey Lead (Hybrid) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the Trade Finance space and let them know you’re on the hunt. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of customer journey mapping and API enablement. We want you to be able to speak confidently about how your experience aligns with the role, so practice articulating your thoughts clearly.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, shoot a quick thank-you email to express your appreciation and reiterate your interest in the position. It keeps you fresh in their minds and shows your enthusiasm.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Trade Finance Customer Journey Lead (Hybrid) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your Trade Finance experience and showcases your understanding of customer journey mapping. We want to see how your skills align with the role, so don’t be shy about emphasising relevant projects you've worked on!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Journey Manager role. We love seeing enthusiasm and a clear connection between your experience and our needs, so make it personal and engaging.
Showcase Your Stakeholder Management Skills:In your application, highlight any experience you have in managing stakeholders across business and technology teams. We’re looking for someone who can bridge the gap, so share examples that demonstrate your ability to communicate effectively and drive collaboration.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of applications and ensures you’re considered for the role. Don’t miss out on this opportunity!
How to prepare for a job interview at Gazelle Global
✨Know Your Trade Finance Inside Out
Make sure you brush up on your knowledge of Trade Finance workflows and client journeys. Be ready to discuss specific examples from your experience that demonstrate your understanding of the processes involved, especially in areas like Documentary Trade and Receivables Finance.
✨Showcase Your Stakeholder Management Skills
Prepare to talk about how you've successfully managed stakeholders across both business and technology teams. Think of concrete examples where you facilitated communication or resolved conflicts, as this will highlight your ability to navigate complex environments.
✨Familiarise Yourself with API-led Transformations
Since the role involves API enablement, it’s crucial to understand how APIs can enhance customer journeys. Be ready to discuss any relevant projects you've worked on that involved API integration or transformation programmes, showcasing your technical acumen.
✨Understand Cloud and Data Architecture Basics
Even if you're not a techie, having a basic understanding of cloud/data architecture and governance frameworks will set you apart. Brush up on key concepts and be prepared to discuss how they relate to Trade Finance and customer journey mapping.
