At a Glance
- Tasks: Lead the implementation of AI-powered ServiceNow solutions to enhance IT operations and user experiences.
- Company: Join a forward-thinking company focused on transforming IT service management.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with excellent career advancement opportunities in a collaborative environment.
- Why this job: Be at the forefront of AI innovation in IT service management and make a real impact.
- Qualifications: 5+ years in project management with ServiceNow expertise and strong ITSM knowledge.
The predicted salary is between 60000 - 80000 € per year.
Our client is seeking a highly motivated and experienced Project Manager to lead the implementation of ServiceNow Now Assist across ITSM, IT Operations Management (ITOM), and Control Tower workflows. This pivotal role will be responsible for driving the successful adoption and integration of AI-powered capabilities to enhance our IT Service Management processes, optimize IT operations, centralize monitoring, improve operational efficiency, and deliver superior user experiences.
The successful candidate will be a seasoned project manager with a strong understanding of ITSM and ITOM principles, a proven track record in delivering complex ServiceNow-based solutions, and a keen interest in leveraging generative AI to transform service and operations delivery. You will be instrumental in identifying, prioritizing, and executing use cases that unlock the full potential of Now Assist within our IT landscape, specifically targeting improvements in incident management, operational visibility, and proactive problem resolution across our entire IT estate.
The Role
- Proven Project Management Experience: 5+ years of experience in project management, with a strong track record of delivering complex IT projects, ideally within a large enterprise environment.
- ServiceNow Expertise: In-depth knowledge and hands-on experience with the ServiceNow platform, particularly within ITSM modules (Incident, Problem, Change, Service Catalog, Knowledge Management).
- AI/Generative AI Understanding: Familiarity with the concepts and capabilities of generative AI and its application in enterprise environments, specifically within service management contexts.
- ITSM Acumen: Solid understanding of IT Service Management principles, processes, and frameworks (ITIL v3 or v4 certification preferred).
- Stakeholder Engagement: Excellent communication, negotiation, and interpersonal skills with the ability to influence and collaborate effectively across all levels of the organization.
- Analytical & Problem-Solving: Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
- Change Management: Experience in leading and driving organizational change and user adoption for new technologies.
- Certifications (Desired): PMP, PRINCE2, CSM, ITIL, ServiceNow certifications are highly desirable.
- Financial Services Experience (Preferred): Experience working within the financial services industry is a plus.
Key Responsibilities:
- Project Leadership & Management: Lead end-to-end project lifecycle for ServiceNow Now Assist implementations, from initiation and planning to execution, monitoring, control, and closure.
- Stakeholder Management: Effectively engage and manage relationships with key stakeholders across IT Service Management, IT Operations, Business Units, vendors (ServiceNow), and other relevant departments.
- Use Case Identification & Prioritization: Collaborate with ITSM process owners and subject matter experts to identify, define, and prioritize high-impact Now Assist use cases that align with business objectives and deliver tangible value (e.g., automated incident resolution, intelligent routing, knowledge article generation, virtual agent enhancements).
- Requirements Gathering & Solution Design: Work closely with technical teams, Product Owners, Process Owners, and Business Analysts to translate identified use cases into detailed functional and technical requirements. Oversee the design and configuration of Now Assist capabilities within the ServiceNow platform.
- Vendor Management: Manage relationships and deliverables with ServiceNow and other third-party vendors as required for the successful implementation of Now Assist features.
- Risk & Issue Management: Proactively identify, assess, and mitigate project risks and issues, escalating as appropriate and developing contingency plans.
- Change Management & Adoption: Develop and execute comprehensive change management strategies, including communication plans, training programs, and user adoption initiatives to ensure successful integration and utilization of Now Assist.
- Budget & Resource Management: Manage project budgets, track expenditures, and allocate resources effectively to ensure projects are delivered within scope, on time, and within budget.
- Reporting & Governance: Provide regular project status updates, reports, and presentations to senior management and governance bodies.
- Continuous Improvement: Stay abreast of the latest ServiceNow Now Assist features, AI trends, and ITSM best practices to identify opportunities for ongoing enhancement and optimization.
Project Manager - ServiceNow Transformation in London employer: Gazelle Global
Our client is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration. With a strong focus on employee growth, they provide ample opportunities for professional development and training in cutting-edge technologies like ServiceNow and generative AI. Located in a vibrant area, the company promotes a culture of inclusivity and teamwork, ensuring that every team member feels valued and empowered to contribute to transformative projects.
StudySmarter Expert Advice🤫
We think this is how you could land Project Manager - ServiceNow Transformation in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with ServiceNow or in ITSM. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your past projects, especially those involving ServiceNow and AI. This will help you stand out during interviews and demonstrate your hands-on experience.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your responses, especially around project management scenarios and your approach to stakeholder engagement. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Project Manager - ServiceNow Transformation in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to highlight your project management experience, especially with ServiceNow and ITSM. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects you've led!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background in generative AI and IT operations can make a difference. Let us know what excites you about this opportunity!
Showcase Your Achievements:When detailing your experience, focus on specific achievements rather than just responsibilities. Use metrics where possible to demonstrate how you’ve improved processes or delivered successful projects. Numbers speak volumes!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Gazelle Global
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow knowledge, especially the ITSM modules. Be ready to discuss specific projects where you've implemented these solutions and how they improved operational efficiency.
✨Showcase Your Project Management Skills
Prepare examples that highlight your project management experience, particularly in leading complex IT projects. Use the STAR method (Situation, Task, Action, Result) to structure your responses and demonstrate your impact.
✨Understand AI's Role in ITSM
Familiarise yourself with generative AI concepts and how they can be applied within service management. Be prepared to discuss how you've leveraged AI in past projects or how you envision it enhancing IT operations.
✨Engage Stakeholders Effectively
Think about your approach to stakeholder engagement. Prepare to share strategies you've used to influence and collaborate with various teams, ensuring everyone is aligned and on board with project goals.
