At a Glance
- Tasks: Provide onsite tech support and ensure smooth operation of workplace technology.
- Company: Join a dynamic team focused on delivering excellent customer experiences.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Fast-paced environment with great potential for career advancement.
- Why this job: Make a real difference by helping users with their tech challenges every day.
- Qualifications: Experience in desktop support and strong knowledge of Microsoft 365 services required.
The predicted salary is between 40000 - 45000 £ per year.
As an End User Support Engineer, you will be responsible for providing onsite technical support to end users, ensuring the smooth operation of workplace technology and delivering excellent customer experience.
You will work closely with business users, supporting hardware, software, collaboration tools, and IT infrastructure while contributing to business continuity and operational excellence through effective incident resolution and service delivery.
Your responsibilities
- Provide onsite technical support for desktops, laptops, mobile devices, printers, and related peripherals.
- Diagnose and resolve hardware, software, operating system, and application issues.
- Support Microsoft 365 services including Outlook, Teams, One Drive, Share Point, and Office applications.
- Install, configure, and maintain end-user devices in accordance with organizational standards.
- Manage incident and service request tickets, ensuring compliance with SLA requirements.
- Perform user account administration, password resets, and access management activities.
- Support meeting room technologies, audio/video conferencing systems, and collaboration tools.
- Coordinate with infrastructure, network, security, and application teams for issue resolution and escalations.
- Maintain hardware inventory and assist with device deployment, replacement, and asset tracking.
- Provide excellent customer service and user training to improve adoption of IT systems and services.
Your Profile
- Proven experience in providing onsite end-user or desktop support in a corporate environment.
- Strong knowledge of Windows operating systems and Microsoft Office applications and AVD’s.
- Experience supporting Microsoft 365 services including Outlook, Teams, One Drive, and Share Point.
- Knowledge of Active Directory and user account administration.
- Experience troubleshooting desktops, laptops, printers, and mobile devices.
- Familiarity with ITSM tools such as Jira & Service Now or similar ticketing platforms.
- Strong diagnostic and problem-solving skills with attention to detail.
- Excellent customer service, communication, and interpersonal skills.
- Ability to manage multiple priorities and work effectively under pressure.
- Understanding of IT security policies, procedures, and best practices.
- Experience with Microsoft Intune, Active Directory, Nerdio Manager, Uniflow.
- Knowledge of Azure Active Directory and cloud technologies.
- ITIL Foundation certification or knowledge of ITIL processes.
- Knowledge of audio/video conferencing and meeting room support technologies.
- Basic Power Shell scripting and automation experience.
- Familiarity with endpoint security and device management solutions.
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StudySmarter Expert Advice🤫
We think this is how you could land End User Support Engineer in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Gazelle Global. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Gazelle Global before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace End User Support Engineer in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Gazelle Global:Your cover letter is your chance to shine! Tell us why you want to work at Gazelle Global specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Gazelle Global!
How to prepare for a job interview at Gazelle Global
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
