At a Glance
- Tasks: Map customer journeys and support digital transformation in Trade Finance.
- Company: Leading bank with a focus on innovation and customer experience.
- Benefits: Hybrid work model, long-term contract, and exposure to cutting-edge projects.
- Other info: Collaborative environment with opportunities for professional growth.
- Why this job: Join a transformative programme and shape the future of banking.
- Qualifications: Experience in Trade Finance and strong stakeholder management skills.
The predicted salary is between 60000 - 80000 £ per year.
We’re looking for a Customer Journey Manager / Business Analyst with strong Trade Finance experience to support a major banking transformation programme focused on customer journey mapping, API enablement, and digital product evolution. You’ll work across Documentary Trade, Guarantees, Collections, SCF, and Receivables Finance, helping define “as-is” and “to-be” client journeys while collaborating with architecture, engineering, product, and business teams.
Key experience required:
- Strong background in Trade Finance workflows & client journeys
- Experience translating business requirements into technical solutions
- Exposure to API-led transformation programmes
- Strong stakeholder management across business & technology teams
- Knowledge of cloud/data architecture and governance frameworks
- Experience with platforms such as Surecomp, Finastra, FIS, CredAble
- Trade digitisation or transformation programme exposure
Hybrid working with long-term programme visibility and excellent project scope.
For more information and direct contact, please send an email and call only if required. Responses will be checked daily and the best candidates will be shortlisted.
Customer Journey Manager in London employer: Gazelle Global
Join a forward-thinking banking institution that prioritises innovation and employee development. As a Customer Journey Manager in London or Edinburgh, you'll benefit from a hybrid working model, allowing for a balanced work-life dynamic while contributing to transformative projects in Trade Finance. With a strong emphasis on collaboration and growth, this role offers you the chance to enhance your skills in a supportive environment, making it an excellent choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Journey Manager in London
✨Tip Number 1
Network like a pro! Reach out to folks in the banking and finance sector, especially those who have experience with Trade Finance. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Show off your skills in interviews! Prepare to discuss your experience with customer journey mapping and API-led transformations. Use real examples to demonstrate how you've tackled challenges in previous roles.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your interest. It keeps you fresh in their minds and shows your enthusiasm.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Customer Journey Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Journey Manager. Highlight your Trade Finance experience and any relevant projects you've worked on that showcase your skills in customer journey mapping and API enablement.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that align with the job description, especially around stakeholder management and digital product evolution.
Showcase Your Technical Skills:Since this role involves translating business requirements into technical solutions, don’t forget to mention your familiarity with cloud/data architecture and any platforms like Surecomp or Finastra that you’ve worked with. We want to see how you can contribute to our transformation programme!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Gazelle Global
✨Know Your Trade Finance Inside Out
Make sure you brush up on your knowledge of Trade Finance workflows and client journeys. Be ready to discuss specific examples from your experience that demonstrate your understanding of these processes, as this will show your potential employer that you’re the right fit for the role.
✨Master the Art of Stakeholder Management
Prepare to talk about your experience in managing stakeholders across both business and technology teams. Think of instances where you successfully navigated complex relationships or facilitated communication between different groups, as this is crucial for the Customer Journey Manager role.
✨Get Familiar with API-led Transformations
Since the job involves API enablement, it’s essential to understand how APIs can enhance customer journeys. Be ready to explain how you've previously translated business requirements into technical solutions, especially in the context of API-led projects.
✨Showcase Your Cloud and Data Knowledge
Brush up on cloud/data architecture and governance frameworks, as these are key components of the role. Prepare to discuss any relevant experience you have with platforms like Surecomp, Finastra, or FIS, and how they relate to trade digitisation or transformation programmes.
