At a Glance
- Tasks: Lead the technical architecture for Salesforce Service Cloud and Agentforce projects.
- Company: Join a forward-thinking company transforming customer service with innovative tech.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic team environment with excellent career advancement potential.
- Why this job: Be at the forefront of tech innovation and make a real difference in customer service.
- Qualifications: Extensive Salesforce experience and strong technical leadership skills required.
The predicted salary is between 63000 - 77000 £ per year.
We are looking for an experienced Salesforce Service Cloud & Agentforce Technical Architect to own the end-to-end technical architecture for enterprise customer service transformation programmes.
The role requires strong hands-on delivery experience across Salesforce Service Cloud, Agentforce, Azure Dev Ops, Trunk-Based Development, CI/CD automation, release governance, integrations, security and production deployment, translating business outcomes into scalable technical architecture and guiding distributed teams through design, build, testing, automated deployment and transition to support.
Key responsibilities (please specify if the position is an individual one or part of a team):
- Lead end-to-end technical architecture for Salesforce Service Cloud and Agentforce implementation workstreams.
- Define target-state architecture covering Service Cloud, Agentforce, integration patterns, security model, data model, environment strategy and operational readiness.
- Design scalable Service Cloud capabilities including Case Management, Omni-Channel, Knowledge, Entitlements, Digital Engagement, automation and AI-assisted service journeys.
- Provide hands‑on architecture guidance for Agentforce agents, topics, actions, prompts, grounding, service workflows, escalation paths and human hand‑off patterns.
- Define enterprise Dev Ops strategy across Azure Dev Ops Boards, Repos, Pipelines, release governance, environment management and deployment automation.
- Establish Trunk-Based Development practices, branching policies, pull request governance, automated quality gates and rollback controls.
- Design and govern CI/CD pipelines using Salesforce DX, Azure Dev Ops, Git and relevant Salesforce deployment tooling such as Copado or Gearset.
- Review and approve technical designs, integration specifications, code quality standards, test automation approach and release plans.
- Drive non‑functional design for performance, resilience, security, observability, compliance, maintainability and platform limits.
- Mentor technical leads and developers, resolve complex design issues and support production release readiness, cutover and post‑deployment assurance.
Supervisory / Managerial responsibilities (please specify if the position will have persons reporting to it):
Lead Service Cloud technical architecture, driving Dev Ops excellence and ensuring compliance with engineering, quality, security, and deployment best practices throughout the delivery lifecycle.
Ensure improved productivity of the team to deliver quality solution.
Key Skills/Knowledge
- Advanced understanding of Apex, Lightning Web Components, Flows, Platform Events, REST/SOAP APIs, Salesforce data modelling and integration patterns.
- Expert‑level Salesforce Service Cloud architecture and implementation capability in enterprise environments.
- Strong hands‑on Agentforce implementation skills including agent configuration, prompt design, actions, topics, grounding, orchestration and service workflow validation.
- Strong Azure Dev Ops expertise covering Boards, Repos, Pipelines, Test Plans, release management and deployment governance.
- Deep understanding of CI/CD automation, automated quality gates, release approvals, environment management, versioning and rollback strategy.
- Hands‑on knowledge of Git, Salesforce DX, Copado, Gearset or equivalent deployment automation frameworks.
- Practical understanding of Dev Sec Ops controls, secure configuration, permission models, sharing, compliance and platform‑limit management.
- Excellent communication, architecture documentation, technical governance, mentoring and problem‑solving skills.
- Desirable: Salesforce Certified Technical/Application/System Architect, Service Cloud Consultant or AI Specialist certification; Service Cloud Voice, Data Cloud, Einstein/AI or Mule Soft exposure.
Experience required
- Extensive technology delivery experience with strong hands‑on Salesforce implementation background (equivalent to 12+ years overall, 8+ years hands‑on Salesforce).
- Expert‑level Salesforce Service Cloud architecture experience in enterprise environments.
- Proven experience defining and implementing Trunk-Based Development practices for enterprise Salesforce delivery.
- Strong track record designing and governing CI/CD automation, environment management and rollback strategy.
- Experience in retail, e Commerce or high‑volume contact centre transformation programmes is desirable.
- #J-18808-Ljbffr
Salesforce Technical Architect (Service Cloud & Agent force) in Leeds employer: Gazelle Global
Join a leading organisation at the forefront of cyber security transformation in London, where you will play a pivotal role in delivering critical initiatives. Our collaborative work culture fosters innovation and growth, offering ample opportunities for professional development and advancement within a dynamic environment. With competitive rates and a commitment to employee well-being, we ensure that our team members thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Salesforce Technical Architect (Service Cloud & Agent force) in Leeds
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Gazelle Global or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
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We think you need these skills to ace Salesforce Technical Architect (Service Cloud & Agent force) in Leeds
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Gazelle Global.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Gazelle Global and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Gazelle Global
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Gazelle Global uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
