At a Glance
- Tasks: Lead complex projects in customer communications and improve communication frameworks.
- Company: Join a leading banking environment focused on customer-centric solutions.
- Benefits: Competitive salary, mentorship opportunities, and a chance to innovate.
- Other info: Opportunity for career growth and to work with emerging tools and technologies.
- Why this job: Make a real impact in a dynamic field while developing your technical skills.
- Qualifications: Experience with customer communications technologies and strong stakeholder management skills.
The predicted salary is between 60000 - 80000 £ per year.
We are looking for a Senior Technical Application/CCM Specialist with strong expertise in customer communications platforms. You will play a key role in leading complex technical initiatives, improving communication frameworks, and ensuring scalable, customer-centric solutions in a highly regulated banking environment.
Your responsibilities:
- Lead complex technical projects within customer communications platforms
- Define and implement best practices, standards, and governance
- Collaborate with business and technology teams to align solutions with organisational goals
- Provide expert guidance on critical technical decisions and architecture
- Conduct root cause analysis and resolve complex production issues
- Lead proof-of-concept (POC) initiatives and pilot implementations
- Mentor junior team members and drive capability development
- Evaluate emerging tools and technologies for adoption
- Manage dependencies across upstream and downstream systems
- Contribute to technical strategy and innovation initiatives
Qualifications:
- Strong experience in customer communications technologies and transformation initiatives
Required Skills:
- Expertise in tools such as Precisely DOC1, EngageOne, or FIS CSF (or alternatives like OpenText / Quadient)
- Knowledge of document composition, post-composition, archiving, and orchestration workflows
- Domain knowledge in Banking, Insurance, or Financial Services
- Strong stakeholder management and communication skills
- Ability to bridge business and technology teams effectively
- Analytical problem-solving with a data-driven approach
- Customer-first mindset with focus on communication quality
- Experience leading technical solutions and mentoring teams
Preferred Skills:
- Knowledge of AFP/PDF and page-based media formats
- Experience with web technologies and digital frameworks
We think you need these skills to ace DOC1/EngageOne Consultant in Edinburgh
Customer Communications Platforms
Technical Project Leadership
Best Practices Implementation
Stakeholder Management
Technical Decision-Making
Root Cause Analysis
Proof-of-Concept Initiatives
