At a Glance
- Tasks: Map customer journeys and support banking transformation in Trade Finance.
- Company: Leading bank with a focus on innovation and digital evolution.
- Benefits: Hybrid work model, long-term contract, and exposure to cutting-edge projects.
- Other info: Opportunity for career growth in a dynamic and collaborative environment.
- Why this job: Join a transformative programme and shape the future of banking experiences.
- Qualifications: Experience in Trade Finance and strong stakeholder management skills.
The predicted salary is between 60000 - 75000 £ per year.
We’re looking for a Customer Journey Manager / Business Analyst with strong Trade Finance experience to support a major banking transformation programme focused on customer journey mapping, API enablement, and digital product evolution.
You’ll work across Documentary Trade, Guarantees, Collections, SCF, and Receivables Finance, helping define “as-is” and “to-be” client journeys while collaborating with architecture, engineering, product, and business teams.
Key experience required:
- Strong background in Trade Finance workflows & client journeys
- Experience translating business requirements into technical solutions
- Exposure to API-led transformation programmes
- Strong stakeholder management across business & technology teams
- Knowledge of cloud/data architecture and governance frameworks
- Experience with platforms such as Surecomp, Finastra, FIS, CredAble
- Trade digitisation or transformation programme exposure
Hybrid working with long-term programme visibility and excellent project scope.
For more information and direct contact, please send an email and call only if required. I will be sure to check responses daily and shortlist the best candidates; if you are shortlisted, you will hear from me.
Customer Journey Manager employer: Gazelle Global
Join a leading banking institution that prioritises employee development and innovation in the heart of London or Edinburgh. With a hybrid working model, you will enjoy a collaborative work culture that fosters growth through exposure to cutting-edge trade finance projects and transformation programmes. Our commitment to your professional journey ensures you have the tools and support needed to thrive in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Journey Manager
✨Tip Number 1
Network like a pro! Reach out to connections in the banking and finance sector, especially those involved in trade finance. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by diving deep into customer journey mapping and API enablement. Brush up on your knowledge of platforms like Surecomp and Finastra, as they might come up in discussions. We want you to shine!
✨Tip Number 3
Showcase your stakeholder management skills! Be ready to discuss how you've collaborated with both business and tech teams in past roles. This will highlight your ability to bridge gaps and drive successful outcomes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Journey Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in Trade Finance and customer journey mapping. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills can contribute to our banking transformation programme. Keep it engaging and personal – we love a good story!
Showcase Your Technical Skills:Since this role involves translating business requirements into technical solutions, make sure to highlight any experience you have with API-led transformations and cloud/data architecture. We’re keen to see how you can bridge the gap between business and technology!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, it’s super easy!
How to prepare for a job interview at Gazelle Global
✨Know Your Trade Finance Inside Out
Make sure you brush up on your knowledge of Trade Finance workflows and client journeys. Be ready to discuss specific examples from your experience that demonstrate your understanding of these processes, as this will show your potential employer that you’re the right fit for the role.
✨Master the Art of Stakeholder Management
Prepare to talk about your experience in managing stakeholders across both business and technology teams. Think of instances where you successfully navigated complex relationships or resolved conflicts, as this will highlight your ability to collaborate effectively in a hybrid working environment.
✨Get Familiar with API-led Transformations
Since the role involves API enablement, it’s crucial to understand how API-led transformations work. Be ready to explain how you’ve translated business requirements into technical solutions in past projects, showcasing your analytical skills and technical know-how.
✨Showcase Your Project Experience
Highlight any experience you have with trade digitisation or transformation programmes. Prepare to discuss specific projects you've worked on, focusing on your contributions and the outcomes, as this will demonstrate your capability to support major banking transformation initiatives.
