At a Glance
- Tasks: Lead the delivery of IT managed services and ensure top-notch customer satisfaction.
- Company: Join a leading consultancy focused on critical infrastructure projects.
- Benefits: Strong day rate, contract role with potential for extension.
- Other info: SC Clearance is essential; dynamic environment with opportunities for growth.
- Why this job: Make a real impact in a customer-facing role with governance and service improvement.
- Qualifications: Proven experience in service delivery and strong ITIL knowledge required.
The predicted salary is between 50000 - 65000 £ per year.
I'm working with a leading consultancy delivering critical infrastructure projects and looking for an experienced Service Delivery Manager to join an initial 6-12 month contract, offering a strong day rate.
You'll own the end-to-end delivery of IT managed services, ensuring SLA/KPI performance, customer satisfaction, and continual service improvement. This is a customer-facing role where you'll lead governance meetings, manage suppliers, drive ITIL best practices, and oversee service transitions into BAU.
- Key experience
- Proven Service Delivery Manager experience within Managed Services
- Strong ITIL knowledge (Incident, Problem, Change & Service Management)
- Experience across M365, Azure, Service Desk, Cloud, Network or End User Computing
- Excellent stakeholder and supplier management skills
- ServiceNow ITSM experience
- SC Clearance is essential (active clearance preferred)
Senior Service Delivery Manager (SC Cleared) in Cambridge employer: Gazelle Global
Join a leading organisation at the forefront of cyber security transformation in London, where you will play a pivotal role in delivering critical initiatives. Our collaborative work culture fosters innovation and growth, offering ample opportunities for professional development and advancement within a dynamic environment. With competitive rates and a commitment to employee well-being, we ensure that our team members thrive both personally and professionally.
