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- Tasks: Analyse business needs and manage ServiceNow configurations for optimal performance.
- Company: Join a leading tech firm focused on innovative IT solutions.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with potential for career advancement in a collaborative environment.
- Why this job: Be at the forefront of IT service management and make a real difference.
- Qualifications: 6-8 years experience in ServiceNow and a solid grasp of ITIL processes.
The predicted salary is between 50000 - 60000 £ per year.
Opportunity for a ServiceNow Business Analyst (ITSM / CMDB / Data Governance). The role involves business and functional analysis with a good understanding of the ServiceNow data model and configurations. The expectation is to have a solid understanding of ITIL processes, including incidents, service requests, and change management. Day-to-day interactions with customers are essential to clearly understand their requirements.
Key skills/knowledge/experience:
- 6-8 years of work experience.
- ServiceNow admin level experience is required.
- Understanding of Common Service Data Model (CSDM) and Configuration Management Database (CMDB).
- Understanding of configuration Items (CIs).
- Technical flow of ServiceNow.
- Good understanding of ITIL/ITSM processes.
- Basic understanding of PL/SQL.
- Experience in Banking preferred – not mandatory.
Key responsibilities:
- Manage configuration management operations like incidents, service requests, and change requests.
- Monitor data quality and remediate flagged issues.
- Support and design control and governance processes, including group and user role approvals.
- Manage data governance of ServiceNow.
- Daily/weekly connect with customers.
Business Analyst (ServiceNow) employer: Gazelle Global
Contact Detail:
Gazelle Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst (ServiceNow)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with ServiceNow. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews! Brush up on your ITIL processes and be ready to discuss how you've handled incidents and service requests in the past. We want you to show off your ServiceNow knowledge and experience confidently.
✨Tip Number 3
Tailor your approach! When you apply through our website, make sure to highlight your experience with CMDB and data governance. Show us how your skills align with the job description, and you'll stand out from the crowd.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate your fit for the position.
We think you need these skills to ace Business Analyst (ServiceNow)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ServiceNow and ITIL processes. We want to see how your skills align with the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Business Analyst role. We love seeing enthusiasm and a clear understanding of the customer’s needs.
Showcase Your Technical Skills: Since this role requires a good grasp of the ServiceNow data model and configurations, make sure to mention any relevant technical skills or projects. We’re keen on seeing your admin-level experience and understanding of CSDM and CMDB.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Gazelle Global
✨Know Your ServiceNow Inside Out
Make sure you have a solid grasp of the ServiceNow data model and configurations. Brush up on your knowledge of ITIL processes, especially incidents, service requests, and change management. Being able to discuss these topics confidently will show that you're well-prepared and understand the role.
✨Understand the Customer's Needs
Since day-to-day interactions with customers are key, practice how you would approach understanding their requirements. Think about questions you might ask to clarify their needs and how you can demonstrate your ability to listen and respond effectively.
✨Showcase Your Analytical Skills
As a Business Analyst, you'll need to manage configuration management operations. Prepare examples from your past experience where you've successfully monitored data quality or resolved flagged issues. This will help illustrate your analytical capabilities during the interview.
✨Familiarise Yourself with Data Governance
Since managing data governance is part of the role, be ready to discuss your understanding of control and governance processes. Think about how you would support group and user role approvals and be prepared to share any relevant experiences you have in this area.