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- Tasks: Analyse business needs and manage ServiceNow configurations for optimal performance.
- Company: Join a leading tech firm focused on innovative IT solutions.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with potential for career advancement in a collaborative environment.
- Why this job: Be at the forefront of IT service management and make a real difference.
- Qualifications: 6-8 years experience in ServiceNow and a solid grasp of ITIL processes.
The predicted salary is between 55000 - 65000 £ per year.
Opportunity for a ServiceNow Business Analyst (ITSM / CMDB / Data Governance) with a focus on business and functional analysis, having a good understanding of the ServiceNow data model and configurations.
Expectation is to have a good understanding of ITIL processes - incidents, service requests, and change management. Day-to-day interactions with customers to understand their requirements clearly.
- Key skills/knowledge/experience:
- ~6-8 years of work experience.
- ServiceNow admin level experience is required.
- Understanding of Common Service Data Model (CSDM) and Configuration Management Database (CMDB).
- Understanding of configuration Items (CIs) and technical flow of ServiceNow.
- Good understanding of ITIL/ITSM processes.
- Basic understanding of PL/SQL.
- Experience in Banking preferred – not mandatory.
Key responsibilities:
- Manage configuration management operations like incidents, service requests, and change requests.
- Monitor data quality and remediate flagged issues.
- Support and design control and governance processes - Group and user role approvals.
- Manage data governance of ServiceNow.
- Daily/weekly connect with customers.
Business Analyst - Service Now employer: Gazelle Global
Contact Detail:
Gazelle Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst - Service Now
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with ServiceNow. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews by brushing up on your ITIL processes and ServiceNow knowledge. We recommend doing mock interviews with friends or using online platforms to get comfortable discussing your experience and skills.
✨Tip Number 3
Showcase your expertise! Create a portfolio or a presentation that highlights your past projects related to ServiceNow, CMDB, and data governance. This will give you an edge when discussing your fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Business Analyst - Service Now
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ServiceNow and ITIL processes. We want to see how your skills align with the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Business Analyst role. Share specific examples of your work with CMDB and data governance that demonstrate your expertise.
Showcase Your Communication Skills: Since the role involves daily interactions with customers, make sure to highlight your communication skills in your application. We love candidates who can clearly articulate their thoughts and understand customer needs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Gazelle Global
✨Know Your ServiceNow Inside Out
Make sure you have a solid grasp of the ServiceNow data model and configurations. Brush up on your knowledge of ITIL processes, especially incidents, service requests, and change management. Being able to discuss these topics confidently will show that you're well-prepared and understand the role.
✨Understand the Customer's Needs
Since you'll be interacting with customers regularly, it's crucial to demonstrate your ability to understand their requirements clearly. Prepare examples from your past experiences where you've successfully managed customer expectations or resolved issues. This will highlight your communication skills and customer-centric approach.
✨Showcase Your Technical Skills
Be ready to discuss your experience with Configuration Management Database (CMDB) and Common Service Data Model (CSDM). If you have any experience with PL/SQL, make sure to mention it as well. Providing specific examples of how you've used these skills in previous roles can set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities in real-world situations. Think about challenges you've faced in configuration management operations and how you handled them. Practising these scenarios will help you articulate your thought process during the interview.