At a Glance
- Tasks: Design and implement innovative cloud contact centre solutions using Amazon Connect.
- Company: Join a leading tech company transforming customer experiences with AWS.
- Benefits: Competitive salary, flexible remote work, and opportunities for professional growth.
- Other info: Work in a dynamic, global team with excellent career advancement opportunities.
- Why this job: Be at the forefront of cloud technology and make a real impact on customer interactions.
- Qualifications: Experience with AWS services, contact centre technology, and strong communication skills.
The predicted salary is between 70000 - 90000 € per year.
The Amazon Connect Solution Architect is responsible for end-to-end design of a cloud-native contact centre solution built on Amazon Connect, translating business, CX, and operational requirements into a secure, scalable, and resilient AWS-based CCaaS architecture. The role focuses on solution ownership and design authority, ensuring Amazon Connect is implemented in line with AWS Well-Architected principles, enterprise governance, and regulatory requirements.
Responsibilities
- Own the overall solution architecture for the Amazon Connect platform, including Voice routing and contact flows, IVR design and call lifecycle, Agent experience and operational model.
- Define logical, physical, and integration architectures aligned to AWS best practices.
- Design and govern Amazon Connect instances and environments, including contact flows, queues, routing profiles, high-availability and multi-region design considerations.
- Ensure scalability, performance, and service resilience are embedded into the solution design.
- Define integration patterns using AWS Lambda, APIs and event-driven mechanisms, data persistence and downstream system integrations.
- Ensure real-time and post-call data capture, enrichment, and analytics using Amazon Connect analytics and intelligence features, including Contact Lens for transcription, sentiment, and quality insights, call recording, monitoring, and reporting.
- Ensure analytics solutions meet operational, compliance, and CX reporting needs.
- Define the security architecture for Amazon Connect, including AWS IAM roles and least-privilege access.
Qualifications
- Good understanding of contact center technology landscape.
- An understanding of AWS Cloud platform and services with Solution architect skills.
- Deep expertise on AWS contact center relevant services.
- Sound experience in developing Amazon Connect flows, AWS Lambda and Lex bots.
- Deep functional and technical understanding of APIs and related integration experience.
- Functional and technical understanding of building API-based integrations with Salesforce, Service Now and Bot platforms.
- Ability to understand customer challenges and requirements, ability to address these challenges/requirements in a differentiated manner.
- Ability to help the team to implement the solution, sell, deliver cloud contact center solutions to clients.
- Excellent communications skills.
- Ability to develop requirements based on leadership input.
- Ability to work effectively in a remote, virtual, global environment.
AWS Connect (CCaaS) Solution Architect employer: Gazelle Global
As an Amazon Connect Solution Architect, you will thrive in a dynamic and innovative environment that champions employee growth and collaboration. Our commitment to a supportive work culture, combined with access to cutting-edge technology and resources, empowers you to design impactful solutions while enjoying flexible working arrangements. Join us in a location that fosters creativity and teamwork, where your contributions directly enhance customer experiences and drive business success.
StudySmarter Expert Advice🤫
We think this is how you could land AWS Connect (CCaaS) Solution Architect
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can help you land that AWS Connect Solution Architect gig.
✨Tip Number 2
Show off your skills! Create a portfolio or a project that highlights your expertise in Amazon Connect and AWS services. We love seeing practical examples of how you’ve tackled challenges and designed solutions.
✨Tip Number 3
Prepare for those interviews! Brush up on your knowledge of contact centre technology and AWS best practices. We want to see how you can translate business needs into a killer CCaaS architecture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. We’re excited to see how you can contribute to our team!
We think you need these skills to ace AWS Connect (CCaaS) Solution Architect
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with AWS and contact centre technologies. We want to see how your skills align with the role, so don’t hold back on showcasing relevant projects!
Showcase Your Technical Skills:Since this role is all about AWS Connect and related services, be sure to include specific examples of your work with Amazon Connect, AWS Lambda, and any integrations you've done. We love seeing hands-on experience!
Communicate Clearly:Your written application should reflect your excellent communication skills. Keep it clear and concise, and make sure to explain complex concepts in a way that’s easy to understand. We appreciate clarity just as much as you do!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Gazelle Global
✨Know Your AWS Inside Out
Make sure you have a solid grasp of AWS services, especially those related to Amazon Connect. Brush up on your knowledge of cloud-native architectures and how they apply to contact centres. Being able to discuss specific AWS features and how they can solve business challenges will impress the interviewers.
✨Showcase Your Solution Design Skills
Prepare to discuss your experience with designing scalable and resilient solutions. Bring examples of past projects where you’ve implemented Amazon Connect or similar technologies. Highlight your understanding of voice routing, IVR design, and how you’ve ensured compliance with governance and regulatory requirements.
✨Demonstrate Your Integration Expertise
Be ready to talk about your experience with APIs and integrations, particularly with platforms like Salesforce and ServiceNow. Discuss how you've used AWS Lambda and other tools to create seamless integrations. This will show that you can handle the technical aspects of the role effectively.
✨Communicate Clearly and Confidently
Since excellent communication skills are crucial for this role, practice articulating your thoughts clearly. Prepare to explain complex concepts in simple terms, as you may need to convey technical details to non-technical stakeholders. Confidence in your communication will help you stand out.
