A senior L3 voice role with a global financial services organisation, combining day-to-day ownership of enterprise Cisco telephony with the voice fit-out of a new office tower build.
Contract: 12 months
Location: Glasgow, Scotland, UK
Working pattern: Hybrid, 2 days per week in the office
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The engagement covers the planning, coordination and installation of voice and data infrastructure for the construction and renovation of a new office tower in London. You will help plan installations, oversee migrations, support the first day of business operations and provide ongoing telephony support.
Alongside the build, you will support global voice infrastructure as the Level 3 escalation point. Weekend work is required during installation phases, typically Friday evenings and Saturdays.
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- Deliver installation and integration of voice and data hardware and cabling
- Oversee migrations and support day-one business operations
- Resolve complex voice issues through L3 troubleshooting, analysis and remediation
- Support L1 and L2 teams through incident escalations
- Manage incidents, problems and changes across global voice infrastructure
- Contribute to operational acceptance of new deployments
- Produce as-built technical documentation
- Communicate clearly with business units during projects and incidents
- Track work activities in ServiceNow
- Take part in vendor management and governance
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- Strong Cisco Voice SME background, including Cisco CUCM and contact centre
- Cisco Unified Call Manager (CUCM) 12.x or later
- IP endpoints, Cisco Jabber and Jabber Mobile
- MRA
- SIP, MGCP and ISDN
- Packetised voice, session management and call routing
- Five or more years with enterprise voice and ...
Cisco Voice Engineer in Glasgow employer: Gazelle Global Consulting
Join a dynamic team as an Oracle Fusion HCM OTL Functional Consultant, where you'll be part of a major transformation programme that values innovation and collaboration. Our Watford/Northampton location offers a supportive work culture with flexible arrangements, ensuring a healthy work-life balance while providing ample opportunities for professional growth and development. With a commitment to employee well-being and a focus on meaningful projects, we are dedicated to making your experience both rewarding and impactful.
