The Role
Our client is on a fast growth trajectory focusing on delivering transformational solutions using the AWS Cloud platform to drive exponential value for our customers. We are scaling up our Solution and Delivery teams in the geography to handle Amazon Connect related contact centre solutions and deliveries, which is a key area of growth. We are looking for talented individuals who could be part of this journey, helping with consulting customers, carrying out projects, assessments and designing solutions to address customer problems. We are looking for Amazon Connect Solution Architect who designs, builds, and scales intelligent, cloud-based contact center solutions.
Your responsibilities:
Own the overall solution architecture for the Amazon Connect platform, including Voice routing and contact flows, IVR design and call lifecycle, Agent experience and operational model
Lead and contribute to deep architectural discussions, ensuring solutions follow AWS Well-Architected Framework principles (security, reliability, scalability, performance efficiency, and cost optimization).
Define logical, physical, and integration architectures aligned to AWS best practices
Design and govern Amazon Connect instances and environments Contact flows, queues, routing profiles, High-availability and multi-region design considerations
Ensure scalability, performance, and service resilience are embedded into the solution design
Define integration patterns using AWS Lambda, APIs and event-driven mechanisms, data persistence and downstream system integrations
Engage with customers at both business and technical levels to understand requirements and provide expert guidance on Amazon Connect, Lex, Lambda, Kendra, Bedrock (GenAI) and broader AWS AI/ML services.
Ensure real-time and post-call data capture, enrichment, and analytics using Amazon Connect analytics and intelligence features, including Contact Lens for transcription, sentiment, and quality insights, Call recording, monitoring, and reporting
Ensure analytics solutions meet operational, compliance, and CX reporting needs
Define the security architecture for ...
Amazon Connect Technical Architect in Bonnyrigg employer: Gazelle Global Consulting
Join a dynamic team as an Oracle Fusion HCM OTL Functional Consultant, where you'll be part of a major transformation programme that values innovation and collaboration. Our Watford/Northampton location offers a supportive work culture with flexible arrangements, ensuring a healthy work-life balance while providing ample opportunities for professional growth and development. With a commitment to employee well-being and a focus on meaningful projects, we are dedicated to making your experience both rewarding and impactful.
