At a Glance
- Tasks: Build and enhance cloud contact centre capabilities using AWS technologies.
- Company: Major enterprise environment focused on modern AI-enabled customer platforms.
- Benefits: Strong day rate, hybrid working, and opportunity to work with cutting-edge tech.
- Other info: Enjoy a collaborative culture with opportunities for professional growth.
- Why this job: Join a dynamic team and make a real impact in the world of customer service.
- Qualifications: Experience with AWS Connect, IVR, routing, and modern JavaScript development.
AWS Connect Developer | Contract | Hybrid 6 month contract with strong day rate on offer. Looking for an AWS Connect Developer with solid hands-on delivery experience across Amazon Connect, contact centre platforms, and AWS AI services. This role sits within a major enterprise environment building and enhancing cloud contact centre capabilities using modern AWS technologies.
Key experience required:
- Strong Amazon Connect implementation experience across IVR, routing, CTI and CRM integrations
- AWS services including Lambda, API Gateway, S3 and CloudWatch
- Experience with Amazon Lex, AI/ML services and LLM integrations
- TypeScript / modern JavaScript development
- CI/CD, DevOps and serverless architecture experience
- Ability to build scalable, resilient and secure contact centre solutions
- Strong stakeholder engagement and production support capability
- AWS certifications highly desirable
Hybrid working with 1 day per week onsite. This is a genuinely strong opportunity for someone who enjoys building modern AI-enabled customer platforms rather than endlessly firefighting legacy call centre nightmares from 2007.
For more information and direct contact with me, please send me an email and call only if required. I will be sure to check responses daily and shortlist the best candidates; if you are shortlisted, you will hear from me.
AWS Connect Developer CCaaS employer: Gazelle Global Consulting
Join a forward-thinking enterprise that prioritises innovation and employee development, offering a dynamic work culture where your contributions directly impact the evolution of cloud contact centre capabilities. With a hybrid working model, you will enjoy the flexibility of remote work while collaborating with a talented team, all while benefiting from competitive remuneration and opportunities for professional growth in cutting-edge AWS technologies.
StudySmarter Expert Advice🤫
We think this is how you could land AWS Connect Developer CCaaS
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can land you that AWS Connect Developer gig.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your projects with Amazon Connect and AWS services. We want to see your hands-on experience, so don’t be shy about sharing your success stories and any cool integrations you've built.
✨Tip Number 3
Prepare for the interview like it’s the Super Bowl! Research the company and their cloud contact centre capabilities. We need to demonstrate our understanding of their needs and how our experience with IVR, CTI, and AI/ML can make a difference.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for talented individuals who are ready to build modern customer platforms, so don’t miss out on this opportunity!
We think you need these skills to ace AWS Connect Developer CCaaS
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your hands-on experience with AWS Connect and related technologies. We want to see how your skills align with the role, so don’t be shy about showcasing your Amazon Connect implementation experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about building modern AI-enabled customer platforms. We love seeing enthusiasm and a clear understanding of the role, so let your personality come through.
Showcase Relevant Projects:If you've worked on projects involving IVR, routing, or CRM integrations, make sure to mention them. We’re looking for solid delivery experience, so share specific examples that demonstrate your expertise in AWS services like Lambda and API Gateway.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Gazelle Global Consulting
✨Know Your AWS Inside Out
Make sure you brush up on your knowledge of AWS services, especially Amazon Connect, Lambda, and API Gateway. Be ready to discuss how you've implemented these technologies in past projects, as real-world examples will show your hands-on experience.
✨Showcase Your Problem-Solving Skills
Prepare to talk about specific challenges you've faced while developing contact centre solutions. Highlight how you approached these issues, particularly with AI/ML integrations and serverless architecture, to demonstrate your ability to build scalable and resilient systems.
✨Engage with Stakeholders
Since strong stakeholder engagement is key, think of examples where you've successfully collaborated with different teams. Be ready to explain how you communicated technical concepts to non-technical stakeholders, ensuring everyone was on the same page.
✨Get Familiar with CI/CD Practices
As this role involves DevOps, make sure you can discuss your experience with CI/CD pipelines. Be prepared to explain how you've used these practices to enhance deployment processes and improve the overall efficiency of your projects.
