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- Tasks: Support scientists by managing lab IT and ensuring systems run smoothly.
- Company: Leading Pharma R&D firm focused on innovation and compliance.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Why this job: Make a real impact in science while working with cutting-edge technology.
- Qualifications: Experience with Active Directory and strong user support skills required.
- Other info: Join a dynamic team in a regulated environment with excellent career prospects.
The predicted salary is between 36000 - 60000 £ per year.
We are hiring an experienced Desktop Engineer to support scientists within a Pharma R&D laboratory environment. This role is hands-on, close to the science, and focused on keeping lab IT secure, compliant and operational.
You will support laboratory PCs, scientific instruments and connected devices, onboarding new hardware, hardening systems, and making sure scientists spend their time on research rather than IT issues.
What you will be doing:
- Imaging and onboarding new computers into the domain and network
- Supporting and maintaining a global estate of circa 8000 laboratory PCs
- Securing and hardening new and existing hardware
- Acting as a technical partner to scientists and lab teams
- Troubleshooting and enabling data flows from scientific instruments
What you will bring:
- Solid working knowledge of Active Directory
- Experience implementing validated data backup solutions on laboratory analytical equipment across GxP and non-GxP environments
- Strong user support capability including incident management, access management and coaching scientists
- Experience testing and validating computer software, including technical documentation
- Familiarity with ServiceNow or similar ticketing systems
Nice to have:
- Self-starter with strong attention to detail
- Comfortable working within defined processes, procedures and regulated environments
If you like regulated environments, real-world impact, and being trusted to get it right first time, this one’s for you.
Desktop Engineer Lab (Pharma R&D) in Stevenage employer: Gazelle Global Consulting Ltd
Contact Detail:
Gazelle Global Consulting Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Engineer Lab (Pharma R&D) in Stevenage
✨Tip Number 1
Network, network, network! Reach out to professionals in the Pharma R&D field on LinkedIn or at industry events. We can’t stress enough how valuable personal connections can be in landing that Desktop Engineer role.
✨Tip Number 2
Prepare for technical interviews by brushing up on your Active Directory knowledge and incident management skills. We recommend practising common troubleshooting scenarios so you can showcase your expertise when it counts.
✨Tip Number 3
Don’t just apply; engage! When you submit your application through our website, follow up with a friendly email expressing your enthusiasm for the role. It shows initiative and keeps you on their radar.
✨Tip Number 4
Showcase your problem-solving skills during interviews. Be ready to discuss specific examples where you’ve supported lab teams or improved IT processes. We want to see how you can make a real-world impact in this role!
We think you need these skills to ace Desktop Engineer Lab (Pharma R&D) in Stevenage
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Active Directory and user support. We want to see how your skills match the needs of our lab environment, so don’t be shy about showcasing relevant projects!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about supporting scientists and how your background makes you the perfect fit for this role. Keep it engaging and personal!
Showcase Your Technical Skills: Don’t forget to mention your experience with validated data backup solutions and any familiarity with ticketing systems like ServiceNow. We love seeing candidates who can hit the ground running in a regulated environment!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Desktop Engineer Lab position. Let’s get started on this journey together!
How to prepare for a job interview at Gazelle Global Consulting Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Active Directory and any relevant software tools like ServiceNow. Be ready to discuss how you've implemented data backup solutions in the past, especially in GxP environments. This will show that you’re not just familiar with the tech but can also apply it effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've troubleshot issues in a lab setting or supported scientists with their IT needs. Think about specific incidents where you resolved problems quickly, allowing researchers to focus on their work. This demonstrates your ability to be a technical partner in a high-stakes environment.
✨Highlight Your Attention to Detail
Since this role requires working within regulated environments, emphasise your meticulous nature. Share experiences where your attention to detail made a difference, whether in hardening systems or ensuring compliance. This will reassure them that you can be trusted to get it right the first time.
✨Be Ready for Scenario Questions
Expect questions that put you in real-world situations, like how you would handle a sudden IT issue during a critical experiment. Practise articulating your thought process and decision-making steps clearly. This will help them see how you think on your feet and prioritise tasks under pressure.
