At a Glance
- Tasks: Lead service integration and governance in a dynamic multi-supplier environment.
- Company: Join a forward-thinking company focused on IT service excellence.
- Benefits: Competitive day rate, hybrid work model, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on innovation and operational excellence.
- Why this job: Make a significant impact by driving service delivery and improvement across critical services.
- Qualifications: 10+ years in IT Service Management with strong SIAM experience.
The predicted salary is between 55000 - 65000 £ per year.
We're seeking an experienced SIAM Lead to drive service integration and governance across a complex multi-supplier environment. This role will take ownership of end-to-end service delivery, supplier performance, ITIL process maturity, and continual service improvement across business-critical services.
Key Responsibilities
- Define and implement the SIAM operating model, governance framework and service integration strategy
- Lead service delivery across multiple vendors and internal technology teams
- Own Incident, Problem, Change, Release, Service Request and Service Level Management processes
- Drive supplier collaboration, service performance and operational excellence
- Manage SLAs, OLAs, KPIs and XLAs, ensuring contractual obligations are achieved
- Act as the escalation point for major incidents and critical service issues
- Lead service reviews, governance forums and continual service improvement initiatives
- Deliver reporting on service performance, risks, trends and improvement opportunities
- Ensure compliance with governance, security and regulatory requirements
- Promote automation and effective utilisation of ITSM platforms including ServiceNow
Required Experience
- 10+ years within IT Service Management, including 5+ years in SIAM or multi-vendor environments
- Strong knowledge of SIAM frameworks, operating models and governance structures
- Proven experience implementing and improving ITIL v3/v4 processes
- Experience managing complex supplier ecosystems and service integrations
- Strong understanding of cloud, infrastructure and application services
- Hands-on experience with ServiceNow or similar ITSM platforms
- Excellent stakeholder management, leadership and communication skills
For more information and direct contact with me, please send me an email and call only if required. I will be sure to check responses daily and shortlist the best candidates; if you are shortlisted, you will hear from me.
SIAM Lead - Service Operations employer: Gazelle Global Consulting Ltd
Join a forward-thinking company that values innovation and collaboration, offering a dynamic work culture in the heart of London. As a Network Engineer / Network Designer, you'll benefit from a competitive day rate, flexible hybrid working arrangements, and opportunities for professional growth within a major transformation programme. With a focus on enterprise network and security projects, this role provides a unique chance to make a significant impact while enjoying 23 days of annual leave.
Contact Details:
Gazelle Global Consulting Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land SIAM Lead - Service Operations
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We think you need these skills to ace SIAM Lead - Service Operations
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Gazelle Global Consulting Ltd, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Gazelle Global Consulting Ltd can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Gazelle Global Consulting Ltd will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Gazelle Global Consulting Ltd
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Gazelle Global Consulting Ltd. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Gazelle Global Consulting Ltd.
