At a Glance
- Tasks: Design and build innovative contact centre solutions using Dynamics 365 and CCaaS.
- Company: Join a forward-thinking tech company focused on customer service excellence.
- Benefits: Attractive salary, flexible working options, and opportunities for skill development.
- Other info: Dynamic team environment with great potential for career advancement.
- Why this job: Be at the forefront of tech innovation and enhance customer experiences.
- Qualifications: Hands-on experience with Dynamics 365 and CCaaS is essential.
The predicted salary is between 50000 - 65000 £ per year.
Dynamics 365 Customer Service and CCaaS Developer. The customer has recently implemented CCaaS and has a roadmap to implement additional features. A candidate with hands-on development experience on the Customer Service module and CCaaS module is very important.
Essential skills/knowledge/experience:
- Hands-on experience on the following technical landscape:
- Dynamics 365 CRM Technical Skills
- CCaaS (D365 Contact Center) Technical Skills
- Power Platform Development Skills
- Customer Service Module
- Power Virtual Agents/Co-pilot Studio for Chat and Voice bot
- Azure Communications Services
- Dynamics Solution Management
- CI/CD with Azure DevOps
- Power BI Reporting (CCaaS Analytics)
- C# (.Net), Javascript (client side in model driven)
Desirable skills/knowledge/experience:
- Experience in managing Onsite and Offshore model.
Your responsibilities:
A Dynamics CCaaS developer designs, builds, customises and integrates contact centre capabilities. Configure and customise Dynamics 365 customer service and omnichannel. Builds plugins, customer workflow and PCF controls using C.
Dynamics 365 Developer employer: Gazelle Global Consulting Ltd
Join a forward-thinking company that values innovation and collaboration, offering a dynamic work culture in the heart of London. As a Network Engineer / Network Designer, you'll benefit from a competitive day rate, flexible hybrid working arrangements, and opportunities for professional growth within a major transformation programme. With a focus on enterprise network and security projects, this role provides a unique chance to make a significant impact while enjoying 23 days of annual leave.
Contact Details:
Gazelle Global Consulting Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Dynamics 365 Developer
✨Tip Number 1
Network like a pro! Reach out to your connections in the Dynamics 365 and CCaaS space. Attend meetups or webinars, and don’t be shy about asking for introductions. We all know someone who knows someone, so leverage that!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your projects related to Dynamics 365 and CCaaS. Include any custom plugins or workflows you've built. This is your chance to shine and demonstrate your hands-on experience!
✨Tip Number 3
Prepare for those interviews! Brush up on your technical knowledge around Power Platform and Azure DevOps. We recommend practising common interview questions and even doing mock interviews with friends to build confidence.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for talented developers like you. Don’t miss out on the chance to land your dream job by applying directly where it counts!
We think you need these skills to ace Dynamics 365 Developer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your hands-on experience with Dynamics 365 and CCaaS. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant projects!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Dynamics 365 Developer role. Share specific examples of your work with the Customer Service module and any CCaaS projects you've tackled.
Show Off Your Technical Skills:We love seeing technical prowess! Be sure to mention your experience with Power Platform, Azure DevOps, and any programming languages like C# and JavaScript. The more detail, the better!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Gazelle Global Consulting Ltd
✨Know Your Dynamics 365 Inside Out
Make sure you brush up on your Dynamics 365 CRM skills, especially the Customer Service module. Be ready to discuss specific projects where you've implemented features or solved problems using this platform.
✨Show Off Your CCaaS Experience
Since the role involves CCaaS, be prepared to talk about your hands-on experience with D365 Contact Center. Highlight any customisations or integrations you've done and how they improved customer service.
✨Demonstrate Your Power Platform Skills
Familiarise yourself with Power Virtual Agents and Co-pilot Studio. Bring examples of chat and voice bots you've developed, and be ready to explain how they enhanced user experience.
✨Talk CI/CD and Azure DevOps
Discuss your experience with CI/CD processes using Azure DevOps. Be specific about how you've streamlined development workflows and improved deployment times in past projects.
