Business Analyst D365 / CRM Transformation

Business Analyst D365 / CRM Transformation

Full-Time 50000 - 60000 Β£ / year (est.) No working from home possible
Gazelle Global Consulting Ltd

At a Glance

  • Tasks: Bridge business needs with tech solutions in a major transformation programme.
  • Company: Leading financial organisation focused on customer excellence.
  • Benefits: Strong daily rate, hybrid work model, and opportunity for impactful work.
  • Other info: Exciting 6-month contract with potential for career growth.
  • Why this job: Join a dynamic team and drive innovation in CRM and billing solutions.
  • Qualifications: 3+ years as a Business Analyst with CRM and Agile experience.

The predicted salary is between 50000 - 60000 Β£ per year.

Business Analyst

D365 / CRM Transformation (6-Month Contract) Location

  • Warwick (Hybrid
  • 3 days onsite)

A leading financial organisation is seeking an experienced Business Analyst to support a major Customer Excellence transformation programme.

You will play a key role in bridging business requirements with technology solutions, supporting CRM migration and the delivery of a new Charging & Billing platform.

Key responsibilities: Gather, analyse, and document business, functional, and data requirements.

Support Salesforce to Microsoft Dynamics 365 migration activities, including process analysis, data mapping, and testing.

Define requirements for Power Platform-based Charging & Billing solutions.

Create process maps, user stories, acceptance criteria, and functional documentation.

Support SIT/UAT activities and business validation.

Work closely with stakeholders, developers, data teams, and governance teams.

Identify process improvements and automation opportunities.

Required experience: 3+ years experience as a Business Analyst within digital, data, or transformation programmes.

Strong requirements gathering, process mapping, and stakeholder management skills.

Experience with CRM platforms (Salesforce and/or Microsoft Dynamics 365).

Understanding of data mapping, data flows, and migration projects.

Experience working in Agile environments.

Exposure to Power Platform, billing/charging processes, utilities, energy, or regulated industries is desirable.

This is a 6-month contract opportunity offering a strong daily rate for a Business Analyst with CRM, D365, and transformation experience.

For more information and direct contact with me, please send me an email and call only if required.

I will be sure to check responses daily and shortlist the best candidates; if you are shortlisted, you will hear from me.

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Business Analyst D365 / CRM Transformation employer: Gazelle Global Consulting Ltd

Join a forward-thinking company that values innovation and collaboration, offering a dynamic work culture in the heart of London. As a Network Engineer / Network Designer, you'll benefit from a competitive day rate, flexible hybrid working arrangements, and opportunities for professional growth within a major transformation programme. With a focus on enterprise network and security projects, this role provides a unique chance to make a significant impact while enjoying 23 days of annual leave.

Gazelle Global Consulting Ltd

Contact Details:

Gazelle Global Consulting Ltd Recruitment Team

We think you need these skills to ace Business Analyst D365 / CRM Transformation

Business Analysis
Requirements Gathering
Process Mapping
Stakeholder Management
CRM Platforms (Salesforce, Microsoft Dynamics 365)
Data Mapping
Data Flows