Customer Experience Advisor in Warrington

An exciting opportunity to join an expanding e-commerce company, as a Customer Experience Adviser, you will deliver high-quality customer support via email, live chat, and telephone for OnlineRadioCodes.co.uk, the world’s number one car radio decoding specialist. You will join our dedicated customer service team ensuring customers receive a smooth, efficient, and positive experience from initial enquiry through to resolution. You will assist customers in retrieving their radio security codes, which are unique PIN-style codes required to unlock a car radio after a battery disconnection, replacement, or power loss. Without the correct code, the radio remains locked and unusable. Full training will be provided.

You will be the first point of contact for customers, so you must be able to communicate effectively, listen actively, and respond to their needs in a professional, enthusiastic and timely manner, maintaining a consistently positive customer experience that upholds the company's trusted reputation.

Key Responsibilities:

• Handle customer enquiries via email, live chat, phone, and review platforms (e.g. Trustpilot).
• Guide customers through retrieving radio serial numbers for various vehicle brands.
• Liaise with internal systems and teams to obtain radio unlock codes.
• Process telephone orders, payments, and refunds where required.
• Manage customer expectations and resolve issues professionally.
• Contribute to maintaining excellent Trustpilot ratings.
• Provide feedback to management on recurring customer trends or issues.

Key Skills & Experience:

• Excellent verbal and written communication skills.
• Strong customer-focused mindset.
• Ability to multitask in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Self-motivated with the ability to work independently and as part of a team.
• Experience in e-commerce customer service and telephone sales is desirable.

Benefits:

• Hybrid working (2 days per week optional).
• Casual dress code.
• Free on-site parking.
• 28 days annual leave plus your birthday off.
• Quarterly achievement awards.
• Training and qualification opportunities.
• Quarterly team social events.
• Pension & Stocks and Shares Scheme.
• Paid eye test + £50 contribution towards glasses.
• Costco card.
• Gym membership.
• Free team lunch on the last day of every month.

Why Join Us?

Joining the GAVGO team offers more than just a job; it’s an opportunity to work in a fast-paced and dynamic environment with a highly motivated team. If you are looking for an opportunity to work with one of the UK’s fastest-growing e-commerce companies alongside a group of amazing colleagues who are on a mission to be “best in class” at what they do, then this is the job for you!