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- Tasks: Deliver top-notch customer support via email, live chat, and phone for a leading e-commerce company.
- Company: Join the dynamic team at OnlineRadioCodes.co.uk, the number one car radio decoding specialist.
- Benefits: Enjoy hybrid working, casual dress code, 28 days leave, and exciting team events.
- Other info: Opportunities for progression within the GAVGO umbrella and a fun team culture.
- Why this job: Be part of a fast-growing company and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a customer-focused mindset are essential.
The predicted salary is between 25000 - 30000 ÂŁ per year.
An exciting opportunity to join an expanding e-commerce company, as a Customer Experience Adviser, you will deliver high-quality customer support via email, live chat, and telephone for OnlineRadioCodes.co.uk, the world’s number one car radio decoding specialist. You will join our dedicated customer service team ensuring customers receive a smooth, efficient, and positive experience from initial enquiry through to resolution. You will assist customers in retrieving their radio security codes, which are unique PIN-style codes required to unlock a car radio after a battery disconnection, replacement, or power loss. Without the correct code, the radio remains locked and unusable. Full training will be provided.
You will be the first point of contact for customers, so you must be able to communicate effectively, listen actively, and respond to their needs in a professional, enthusiastic and timely manner, maintaining a consistently positive customer experience that upholds the company's trusted reputation. An opportunity for future progression within our other e-commerce businesses under the GAVGO umbrella i.e. Babygo.uk.
Key Responsibilities:- Handle customer enquiries via email, live chat, phone, and review platforms (e.g. Trustpilot).
- Guide customers through retrieving radio serial numbers for various vehicle brands.
- Liaise with internal systems and teams to obtain radio unlock codes.
- Process telephone orders, payments, and refunds where required.
- Manage customer expectations and resolve issues professionally.
- Contribute to maintaining excellent Trustpilot ratings.
- Provide feedback to management on recurring customer trends or issues.
- Excellent verbal and written communication skills.
- Strong customer-focused mindset.
- Ability to multitask in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
- Self-motivated with the ability to work independently and as part of a team.
- Experience in e-commerce customer service and telephone sales is desirable.
- Hybrid working (2 days per week optional).
- Casual dress code.
- Free on-site parking.
- 28 days annual leave plus your birthday off.
- Quarterly achievement awards.
- Training and qualification opportunities.
- Quarterly team social events.
- Pension & Stocks and Shares Scheme.
- Paid eye test + ÂŁ50 contribution towards glasses.
- Costco card.
- Gym membership.
- Free team lunch on the last day of every month.
Why Join Us? Joining the GAVGO team offers more than just a job; it's an opportunity to work in a fast-paced and dynamic environment with a highly motivated team. If you are looking for an opportunity to work with one of the UK's fastest-growing e-commerce companies alongside a group of amazing colleagues who are on a mission to be “best in class” at what they do, then this is the job for you!
Job type & location: Full Time • Warrington. Competitive, based on experience. Experience Level: 1+ years. Contract: 8:30am-4:30pm (Monday – Friday). One Saturday to be worked every 2 weeks.
Locations
Customer Experience Advisor in Cheshire, Warrington employer: Gavgo Ltd.
Contact Detail:
Gavgo Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor in Cheshire, Warrington
✨Tip Number 1
Get to know the company inside out! Research OnlineRadioCodes.co.uk and understand their services, values, and customer base. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, it's crucial to convey information clearly and positively. Try role-playing with a friend or family member to get comfortable with common customer queries.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips about the company culture and even lead to referrals, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our amazing team at GAVGO. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Experience Advisor in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Experience Advisor role. Highlight your relevant experience in e-commerce customer service and showcase your excellent communication skills. We want to see how you can contribute to our team!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled customer issues in the past. We love candidates who can think on their feet and resolve problems efficiently, so don’t hold back on sharing your success stories!
Be Professional Yet Enthusiastic: When writing your application, strike a balance between professionalism and enthusiasm. We’re looking for someone who can maintain a positive customer experience, so let your personality shine through while keeping it professional!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Gavgo Ltd.
✨Know the Company Inside Out
Before your interview, take some time to research OnlineRadioCodes.co.uk and its services. Understand their customer support approach and what makes them the number one in car radio decoding. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Experience Advisor, effective communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences where you successfully handled customer inquiries or resolved issues. This will demonstrate your ability to communicate professionally and enthusiastically.
✨Prepare for Common Scenarios
Think about potential customer scenarios you might face in this role, such as a frustrated customer needing help with a locked radio. Prepare how you would handle these situations, focusing on problem-solving and maintaining a positive experience. This will show that you're ready to tackle challenges head-on.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.