At a Glance
- Tasks: Deliver exceptional service and create unforgettable dining experiences for our guests.
- Company: Join the vibrant team at GAUCHO Richmond, known for its passion and hospitality.
- Benefits: Enjoy 50% off meals, career development opportunities, and access to wellness resources.
- Other info: Opportunities for progression and professional qualifications through our Apprenticeship Scheme.
- Why this job: Be the face of GAUCHO and showcase your skills in a dynamic restaurant environment.
- Qualifications: Experience in hospitality, a positive attitude, and a passion for teamwork.
The predicted salary is between 11.7 - 14.3 £ per hour.
GAUCHO is looking for an experienced and passionate HEAD Waiter to join our Gaucho GAUCHO Richmond!
The ideal Head Waitercandidate will be hardworking, have a positive attitude and work well within a team.
They will be a GAUCHO ambassador and be able to upsell all GAUCHO products with confidence.
- Training and benefits
- 50% off your food bill at all GAUCHOs.
- Opportunity to gain qualifications through Apprenticeship Scheme, cycle to work scheme and access to our employee wellbeing platform.
- Career development and progression.
- Staff breakfast and dinner on every shift
Key Responsibilities of a GAUCHO Head Waiter
- Maintaining skills and product knowledge as taught at the Gaucho Academy.
- Full commitment to expanding knowledge of food and beverage on the menu
- Attending any company training relevant to your role
- Attending, participating in, and contributing to the brief and team meetings
- Ensuring the stations are stocked before and during the shift and Assisting floor managers with checking pre-shift duty preparation and excellence of post-shift duty clean-up
- Communicating any significant stock availability issues to the management and the team
- Service of all drink and food orders according to the Cycle of Service standards
- Promptly and accurately maintaining guest’s bill
- Ensures beverage preparation is completed to standard to ensure recipe potential is achieved (cost of sales)
- Ensuring perfect table maintenance and timings as per Cycle of Service
- Checking guest satisfaction and communicating any issues with the manager
- Accurate, discreet, and timely preparation, presentation, and processing of the bill
- Offering and, if required, organising a collection of coats and bags as well as arranging a taxi for the guest
- Knows and pro-actively works towards sales mix and cover targets for the business
- Focusing completely on achievement of all Cycle of Service requirements
- Communicating guests’ preferences to the reception team for recording on the Open Table reservations system
- Work with the restaurant team to offer an unforgettable GAUCHO experience to all our guests through heightened hospitality.
- Be the face of GAUCHO and demonstrate service excellence while following the GAUCHO steps of service and standards.
- Strengthen and maintain product knowledge in order to host tables and guide guests with menu choices.
- Support and assist the management team to maximise sales revenues by driving covers and average spend per head.
- Ensure all guest orders are received and processed professionally and accurately.
- Help maintain a clean and organised restaurant at all times and follow all set-up and breakdown procedures.
Requirements for a GAUCHO Head Waiter
- Demonstrate warmth, empathy and genuine hospitality towards guests and colleagues
- To always take a positive approach to your own role acting as a role model to all new members of the team
- Work well within a team (be a team player) and a fast-paced environment
- Be approachable and well mannered
- Be professional and respectful at all times
- Have fun
- #J-18808-Ljbffr
Head Waiter employer: GAUCHO
GAUCHO Richmond is an exceptional employer that prioritises employee wellbeing and career development, offering benefits such as 50% off food bills, access to an employee wellbeing platform, and opportunities for professional qualifications through our Apprenticeship Scheme. Our vibrant work culture fosters teamwork and a passion for hospitality, ensuring that every team member feels valued and empowered to deliver unforgettable experiences to our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Head Waiter
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like GAUCHO. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to GAUCHO
Don't be shy about reaching out to GAUCHO directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head Waiter
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about GAUCHO and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at GAUCHO
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
