HR Advisor

Gatwick Ground Services (GGS) provide airport ground operations at London Gatwick and London City Airports. As a wholly owned British Airways subsidiary, we take great pride in delivering impeccable customer service and comprehensive training. We deliver the highest standard of ground handling to British Airways and our other airline partners. Gatwick Ground Services was established in 2016 to support the ramp operations of British Airways at Gatwick. Following its success, the company branched into Aircraft Cleaning in 2018. In 2020, Passenger Services formed the newest department within the GGS business to provide an all-round ground handling option. Our operations across two stations support British Airways, Air India, Iberia Express, Qatar Airways, Singapore Airlines, and Vueling Airlines, providing a complete ground handling solution.

This is a hugely exciting opportunity to join the Gatwick Ground Services HR Team as HR Advisor. Based at London Gatwick but also supporting our operation at London City, the purpose of this role is to provide professional, solutions-focused advice and support to managers and employees across the organisation, ensuring all people-related matters are managed in line with current employment legislation, HR best practice, and organisational policy. This role will require full-time on-site presence during the initial onboarding and training period (typically the first few months). Following this, there may be an opportunity to transition to a hybrid working arrangement, subject to business needs and performance. Candidates should be comfortable maintaining flexibility in their working pattern in line with organisational requirements.

What You’ll Do

• Provide timely, accurate HR advice in line with employment legislation, policy, and best practice.
• Manage a range of employee relations matters, ensuring fair, consistent, and compliant handling.
• Maintain HR systems and processes, ensuring data accuracy, governance, and workflow efficiency.
• Build strong relationships with managers to identify people issues early and support departmental needs.
• Lead low-to-medium-complexity ER cases from enquiry to resolution with clear documentation and compliance.
• Coordinate HR surgeries, offering updates and proactive support to uphold consistent people management.
• Support managers with performance, attendance, wellbeing, and other employee-related matters.
• Assist the Snr HR Manager with HR projects, policy reviews, and organisational initiatives.
• Contribute to HR metrics, producing accurate reports to support data-driven decision-making.
• Support with OHI & engagement rollout.

Behaviours And Attitude

• Objective, providing balanced and unbiased advice to people managers.
• Pragmatic and comfortable with ambiguity – willing to navigate different scenarios to find appropriate solutions to business challenges and people priorities.
• Able to adapt to a range of business challenges.
• Curious, with a passion for learning making the most of opportunities to learn, improve, and innovate.

Core Traits

• Resilient
• Courageous
• Collaborative
• Influential
• Tenacious
• Inquisitive
• Discrete

Qualifications & Experience

• Experience of working in a generalist HR role.
• Experience of advising on ER cases.
• IR experience (preferred).
• CIPD (preferred).
• Must be able to obtain satisfactory 5-year background referencing in addition to a criminal record check to enable the issue of an airside pass.

Skills & Capabilities

• Strong practical HR knowledge with the ability to support managers in day-to-day people management activities.
• Good problem-solving skills to address a variety of employee and operational issues.
• Clear and confident communication skills, with the ability to build effective working relationships at all levels.
• Comfortable working with data, including basic analysis to support decision-making.
• Confidence to provide guidance and raise concerns where appropriate, ensuring compliance with policy and legislation.
• Working knowledge of UK employment law, HR policies, and best practice, particularly in relation to Employee Relations.
• Competent user of HRIS platforms and Microsoft Office applications.

Key Enablers

• Working with Centres of Expertise to access specialist HR guidance when needed.
• Collaborating with HRM to ensure smooth delivery of HR processes and accurate data management.
• Working with HRM to support the handling of ER cases and ensure compliance.
• Seeking support from SHRM on matters requiring clarification of policy, legislation, or risk.

Key Performance Indicators

• Timely and accurate support in delivering people-related activities and initiatives.
• Completion of HR processes within required deadlines and to expected quality standards.
• Reduction and early identification of issues that may accelerate (e.g., grievances or potential ER risks).
• Effective coordination and progression of ER cases within agreed timescales.
• Positive feedback from managers and employees through surveys or OHI measures.

What We Offer

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary. Annual salary of £38,000, as well as eligibility to our Annual Incentive Plan.

Key Benefits Include

• Access to discounted flights known as hotline fares, standby tickets, and concessions with British Airways and other code share airlines.
• Access to a Private Health Care scheme and additional health benefits including free winter flu jab.
• Cycle to work scheme.
• Free staff parking.
• Discounts on public transport and airport food vendors.
• A generous leave allowance (in addition to Bank Holidays) of 23 days, increasing to 24 days after 5 years service.
• Pension scheme.

At Gatwick Ground Services, you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress. We never stand still, and we don’t expect our people to either.

Inclusion & Diversity

At Gatwick Ground Services, we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us, and we recognise that all our colleagues are uniquely different and bring their own originality, creativity, and identity to work. Inclusion and diversity are a key driver of innovation, and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey as we continue to assist with connecting Britain with the world and the world with Britain.