At a Glance
- Tasks: Conduct face-to-face interviews at the airport to gather customer insights.
- Company: Join a vibrant team at London Gatwick Airport.
- Benefits: Competitive salary, annual bonus, share scheme, and career progression opportunities.
- Other info: Flexible shifts with a supportive and inclusive work environment.
- Why this job: Be an ambassador for the airport while shaping its future through customer feedback.
- Qualifications: Experience in market research is a plus; strong communication skills are essential.
The predicted salary is between 19390 - 19390 £ per year.
Market Researcher - Field Interviewer
Permanent role, part time only, 20 hours per week. On site.
Great journeys happen at London Gatwick
£20,359.50 + bonus potential + benefits
Where will your career take you?
Here, you are a part of an energetic team and a vibrant community. We can help you thrive in a career that's a world away from the everyday.
This role is an onsite position; shift times vary depending on the type of survey and passengers/flights being targeted. A typical week is 20 hours, rostered between the hours of 0500 and 2300, split over three 6–7-hour shifts, which can be across 7 days a week. The roster is released a year in advance.
What is the role?
The Market Research team undertake a range of surveys to collect information on the opinions, experiences and preferences of our customers that ensures we can provide the best service and inform future planning choices for the airport.
If you enjoy interacting with the public and are interested in helping to develop the airport of the future, then this is the role for you.
It entails working both landside & airside, across all areas of the airport, acting as an ambassador through positive interactions. Surveys are primarily conducted on tablets and most of the time you will work alone on a shift basis, but as part of a wider team.
What will you do?
- On-airport face-to-face interviews undertaken on tablets using pre-loaded structured questionnaires throughout all areas of the airport.
- Responsible for planning for your day in response to quotas and flight demands.
- Interviewing in accordance with the Market Research Society's Code of Conduct
- Recording your quotas and updating spreadsheets on Microsoft Teams.
- Attending quarterly team meetings to contribute to the success of the wider team.
- Act as ambassadors for London Gatwick Airport, carrying out interviews in a positive and professional manner.
Do you have what we're looking for?
- Previous Market Research experience is desirable.
- Experience of surveying the public and data collection
- Customer facing experience in a similar environment is advantageous
- Airport knowledge, whilst not essential, would be an advantage.
- Must be able to read, understand and speak English fluently.
- Experience of working autonomously and without supervision
- Able to pick up processes - navigating airport environment and variety of survey processes
- Previous experience working with, and reliably delivering on, performance targets
- Customer service experience to assist airport users in a professional manner
- Languages, Bi-Lingual– desirable (not essential)
- IT skills, knowledge of MS Office package and ability to navigate and conduct surveys via tablets using survey software (Qualtrics is advantageous)
- Demonstratable resilience in a Marketing Research or target-based role
- Attention to detail and accuracy to capture qualitative data
- Must be able to get into London Gatwick to start/finish work for 0500 – 2300.
What's in it for you?
We value our people and reward every employee fairly with a highly competitive package, enhanced by:
- A discretionary annual bonus,
- Free staff parking,
- Discounted rail travel to work,
- Share matching scheme and more.
We offer a rewarding world of flexible benefits you can tailor to the things that matter to you most.
There's also plenty of opportunities for career progression, as well as training to support your personal and professional development.
At London Gatwick we're also very well connected, just 30 minutes from central London and directly linked to over 100 towns and cities. Whether you prefer to travel by cycle, electric car, or train, we aim to make your journey to work as convenient and cost-effective as possible.
What's it like to work at London Gatwick?
At London Gatwick, our people are our biggest asset. We want our people to thrive and have the best experience while working with us. We know we are all at our best when we feel comfortable and included.
We are an organisation that places diversity, equity and inclusion at its heart. Our aim; to create a place where everyone belongs and has a voice, and we recognise we all play an important role in our success.
London Gatwick supports an inclusive recruitment process, enabling you to perform at your best. Please make us aware as part of your application should you require any reasonable adjustments.
At London Gatwick, we value honest and open conversations and want to get to know the real you.
AI tools can be helpful when preparing your application or getting ready for interviews, but it's important that what you share reflects your own experience, skills and thinking.
Use of AI-generated content during the recruitment process may not give an accurate picture of your abilities and could impact our assessment.
Our process is designed to understand how you would perform in the role and the perspective you would bring.
If you need any adjustments or support, please let us know.
You can find out more about what it's like to work at London Gatwick, visit our careers site Careers at London Gatwick
Applications close 20th October 2026.
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Market Research Interviewer in Crawley employer: Gatwick Airport Limited
At London Gatwick, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. As the Head of Social Impact, you'll lead a passionate team dedicated to making a meaningful difference in the community while enjoying a competitive salary, flexible working arrangements, and numerous opportunities for personal and professional growth. With a focus on employee well-being and a commitment to social responsibility, your career here will be both rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Market Research Interviewer in Crawley
✨Tip Number 1
Get to know the company! Research London Gatwick Airport and its values. When you walk in for your interview, show that you understand their mission and how you can contribute to their vibrant community.
✨Tip Number 2
Practice your people skills! As a Market Research Interviewer, you'll be engaging with the public. Role-play with friends or family to get comfortable approaching strangers and asking questions.
✨Tip Number 3
Be ready to talk about your experience! Even if you don’t have direct market research experience, think of times when you've worked towards targets or engaged with customers. Highlight those stories during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team at London Gatwick.
We think you need these skills to ace Market Research Interviewer in Crawley
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of enthusiasm and a friendly tone can go a long way in making your application stand out.
Tailor Your Application:Make sure to tailor your application to the Market Research Interviewer role. Highlight any relevant experience you have, especially in market research or customer interaction. We love seeing how your skills align with what we're looking for!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you'll find all the details you need about the role and our vibrant community there.
How to prepare for a job interview at Gatwick Airport Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Market Research Interviewer role. Familiarise yourself with the job description, especially the responsibilities like conducting face-to-face interviews and using tablets for surveys. This will help you answer questions confidently and show your genuine interest in the position.
✨Brush Up on Your Interpersonal Skills
Since this role involves interacting with the public, practice your communication and listening skills. Think of examples from your past experiences where you successfully engaged with customers or handled challenging situations. This will demonstrate your ability to connect with people and provide a great customer experience.
✨Be Ready for Flexibility
The shifts for this role can vary, so be prepared to discuss your availability during the interview. Highlight your willingness to adapt to different schedules and your ability to work autonomously as well as part of a team. This shows that you’re ready to meet the demands of the job.
✨Show Enthusiasm for the Airport Environment
Express your excitement about working at London Gatwick and contributing to the airport's future. If you have any knowledge about the airport or the travel industry, share it! This will help you stand out as a candidate who is not only qualified but also passionate about the role.
