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- Tasks: Conduct face-to-face interviews at the airport to gather customer insights.
- Company: Join a vibrant team at London Gatwick Airport.
- Benefits: Competitive pay, bonuses, pension, and career progression opportunities.
- Why this job: Be an ambassador for the airport while shaping its future.
- Qualifications: Experience in market research is a plus; strong communication skills are essential.
- Other info: Flexible shifts with a supportive and inclusive work environment.
The predicted salary is between 19390 - 19390 £ per year.
Market Researcher
Permanent role, part time, 20 hours per week. On site.
Great journeys happen at London Gatwick
£38,780 FTE, (pro rata £19,390) + benefits. This is a part time role of 20 hours per week.
Where will your career take you?
Here, you are a part of an energetic team and a vibrant community. We can help you thrive in a career that\’s a world away from the everyday.
This role is an onsite position; shift times vary depending on the type of survey and passengers/flights being targeted. A typical week is 20 hours, rostered between the hours of 0500 and 2300, split over three 6–7-hour shifts per week, which can be across 7 days a week. The roster is released a year in advance.
What is the role?
The Market Research team undertake a range of surveys to collect information on the opinions, experiences and preferences of our customers that ensures we can provide the best service and inform future planning choices for the airport.
If you enjoy interacting with the public and are interested in helping to develop the airport of the future, then this is the role for you.
It entails working both landside & airside, across all areas of the airport, acting as an ambassador through positive interactions. Surveys are primarily conducted on tablets and most of the time you will work alone on a shift basis, but as part of a wider team.
What will you do?
- On-airport face-to-face interviews undertaken on tablets using pre-loaded structured questionnaires throughout all areas of the airport.
- Responsible for planning for your day in response to quotas and flight demands.
- Interviewing in accordance with the Market Research Society\’s Code of Conduct
- Recording your quotas and updating spreadsheets on Microsoft Teams.
- Attending quarterly team meetings to contribute to the success of the wider team.
- Act as ambassadors for London Gatwick Airport, carrying out interviews in a positive and professional manner.
Do you have what we\’re looking for?
- Market Research experience is an advantage.
- Airport knowledge whilst not essential would be an advantage.
- Must be able to read, understand and speak English fluently, the ability to speak other languages would be an asset.
- Ability to work well as part of a team and autonomously under own initiative.
- Previous experience of working towards and prioritising targets.
- Excellent interpersonal, communication and listening skills.
- Able to approach and engage people.
- Able to go above and beyond to deliver great customer experience.
- Ability to work in a fast-paced and busy environment.
- Some IT skills and knowledge of MS Office package.
- Must be able to get into London Gatwick to start/finish work for 0500 – 2300.
What\’s in it for you?
We value our people and reward every employee fairly with a highly competitive package, enhanced by:
- an annual bonus,
- share scheme,
- pension, and lifestyle insurance.
There\’s also plenty of opportunities for career progression, as well as training to support your personal and professional development.
At London Gatwick we\’re also very well connected, just 30 minutes from central London and directly linked to over 100 towns and cities. Whether you prefer to travel by cycle, electric car, or train, we aim to make your journey to work as convenient and cost-effective as possible.
What\’s it like to work at London Gatwick?
At London Gatwick, our people are our biggest asset. We want our people to thrive and have the best experience while working with us. We know we are all at our best when we feel comfortable and included.
We are an organisation that places diversity, equity and inclusion at its heart. Our aim; to create a place where everyone belongs and has a voice, and we recognise we all play an important role in our success.
Should you require any reasonable adjustments to be made as part of the application process please contact us directly.
Market Research Interviewer employer: Gatwick Airport Limited
Contact Detail:
Gatwick Airport Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Market Research Interviewer
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on London Gatwick Airport. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their vibrant community.
✨Tip Number 2
Practice your people skills! As a Market Research Interviewer, you'll be interacting with a lot of passengers. Try role-playing with friends or family to get comfortable approaching and engaging people. The more relaxed you are, the better your interviews will go!
✨Tip Number 3
Be ready for anything! Since shifts can vary, make sure you're flexible and prepared for different scenarios. Think about how you would handle busy periods or unexpected challenges during your interviews. Showing that you can adapt will impress your interviewers.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for the role right from the start. Plus, it’s the best way to stay updated on your application status!
We think you need these skills to ace Market Research Interviewer
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of enthusiasm and a friendly tone can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application to the Market Research Interviewer role. Highlight any relevant experience you have, especially in market research or customer interaction. We love seeing how your skills align with what we're looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our vibrant community there!
How to prepare for a job interview at Gatwick Airport Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Market Research Interviewer role. Familiarise yourself with the job description, especially the responsibilities like conducting face-to-face interviews and using tablets for surveys. This will help you answer questions confidently and show your genuine interest in the position.
✨Brush Up on Your Interpersonal Skills
Since this role involves interacting with the public, practice your communication and listening skills. Think of examples from your past experiences where you successfully engaged with customers or handled challenging situations. This will demonstrate your ability to connect with people and provide a great customer experience.
✨Prepare for Shift Flexibility
Be ready to discuss your availability and how you can adapt to the varied shift patterns. Since the role requires working between 0500 and 2300, think about how you can manage your time effectively. Showing that you're flexible and can handle a fast-paced environment will impress the interviewers.
✨Show Enthusiasm for the Airport Experience
Express your excitement about being part of the London Gatwick team and contributing to the airport's future. Share any relevant experiences or knowledge about airports, even if it's just as a passenger. This enthusiasm can set you apart and show that you're not just looking for any job, but are genuinely interested in this opportunity.