At a Glance
- Tasks: Lead a dynamic team providing top-notch technical support throughout the product lifecycle.
- Company: Join a forward-thinking company that values innovation and teamwork.
- Benefits: Competitive salary, professional development, and opportunities for career growth.
- Other info: Exciting projects and a collaborative environment await you!
- Why this job: Make a real impact by solving complex engineering challenges and improving product quality.
- Qualifications: Degree in Engineering and 5+ years of relevant experience required.
The predicted salary is between 55000 - 55000 £ per year.
The Product Support Team is a growing and vital part of the Production Engineering Team.
The team delivers integrated engineering support throughout the product lifecycle, providing high-value technical support to Engineering, Operations, Quality, Project Delivery, and Customer Support functions across both post-design activities and new product development.
About the Role
The Lead Product Support Engineer is responsible for providing technical leadership and advanced engineering support for assembled products throughout the production lifecycle.
The role ensures smooth assembly operations, rapid resolution of product and process issues, and continuous improvement in quality, cost, and delivery.
This position acts as a key link between Design, Production, Quality, and Suppliers.
Responsibilities
- Manage the day-to-day activities and priorities of the Product Support Engineering Team in line with business requirements.
- Train and develop a team of Product Support Engineers, providing guidance on complex technical issues.
- Act as the primary technical escalation point for assembly-related product issues.
- Provide expert technical support for assembly operations, including troubleshooting complex product issues.
- Coordinate cross-functional activities with Design, Supply Chain, Quality, and Suppliers.
- Support supplier technical discussions related to parts, sub-assemblies, and manufacturability.
- Represent the department at review meetings.
- Collaborate with Production teams to meet output and efficiency targets.
- Work with key stakeholders to drive efficiency and productivity improvements.
- Contribute to continuous improvement activities.
- Undertake special projects as required.
Qualifications
Bachelor’s degree in Engineering, Manufacturing Engineering, or equivalent is desirable. Equivalent relevant experience will also be considered.
- Knowledge & Experience
- Degree in Electrical Engineering, Mechanical Engineering, or equivalent.
- 5+ years of experience in Assembly or Manufacturing Engineering, with leadership responsibility.
- Demonstrated track record supporting complex manufacturing environments.
- Proficient in CAD and standard software packages, including Microsoft Office and Solid Works/Creo.
- Effective communicator with the ability to engage across multiple levels.
- Personal Skills
- Self-motivated and driven, with the ability to work autonomously.
- Flexible, adaptable, and able to respond to evolving situations.
- Excellent presentation and communication skills.
- Strong problem-solving skills with the ability to implement effective solutions.
- Ability to work under pressure and meet deadlines.
- Excellent organisational skills.
- Eligibility to obtain SC Clearance.
- Salary
- (Dependent on Experience)
Lead Product Support Engineer in Poole employer: Gattaca
Gattaca is an excellent employer for those looking to make a significant impact in the offshore wind sector. With a strong commitment to employee development, a collaborative work culture, and the flexibility of hybrid working arrangements in vibrant cities like London and Bristol, Gattaca offers a rewarding environment where engineers can thrive and contribute to sustainable energy solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Product Support Engineer in Poole
✨Join Local Manufacturing Groups
Getting involved in local manufacturing groups or associations can seriously boost your visibility. These groups often have insider info on job openings and networking events, plus they help you connect with like-minded folks in the industry. Check out what's happening in your area!
✨Show Off Your Skills in Practical Spaces
Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
✨Leverage the Power of Internships
While you're looking for full-time positions, don't underestimate the power of internships! Even if you don't see a direct role, securing an internship at a company can open doors to future jobs. Many manufacturing firms prefer to hire from their intern pool, so it's definitely worth considering.
✨Apply Directly Through Company Websites
When you find a role at a company you love, like Gattaca, apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
We think you need these skills to ace Lead Product Support Engineer in Poole
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to Gattaca specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at Gattaca
✨Know Your Manufacturing Processes
Before you walk into the interview with Gattaca, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like Gattaca value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
