At a Glance
- Tasks: Lead a team to provide top-notch technical support throughout the product lifecycle.
- Company: Join a dynamic production engineering team focused on innovation and quality.
- Benefits: Competitive salary, career development opportunities, and a collaborative work environment.
- Other info: Exciting projects and a chance to work with cross-functional teams.
- Why this job: Make a real impact by solving complex engineering challenges and improving product quality.
- Qualifications: Bachelor’s degree in Engineering or equivalent experience preferred.
The predicted salary is between 50000 - 70000 £ per year.
The Product Support Team is a growing and vital part of the Production Engineering Team.
The team delivers integrated engineering support throughout the product lifecycle, providing high-value technical support to Engineering, Operations, Quality, Project Delivery, and Customer Support functions across both post-design activities and new product development.
About the Role The Lead Product Support Engineer is responsible for providing technical leadership and advanced engineering support for assembled products throughout the production lifecycle.
The role ensures smooth assembly operations, rapid resolution of product and process issues, and continuous improvement in quality, cost, and delivery.
This position acts as a key link between Design, Production, Quality, and Suppliers.
Responsibilities Manage the day-to-day activities and priorities of the Product Support Engineering Team in line with business requirements.
Train and develop a team of Product Support Engineers, providing guidance on complex technical issues.
Act as the primary technical escalation point for assembly-related product issues.
Provide expert technical support for assembly operations, including troubleshooting complex product issues.
Coordinate cross-functional activities with Design, Supply Chain, Quality, and Suppliers.
Support supplier technical discussions related to parts, sub-assemblies, and manufacturability.
Represent the department at review meetings.
Collaborate with Production teams to meet output and efficiency targets.
Work with key stakeholders to drive efficiency and productivity improvements.
Contribute to continuous improvement activities.
Undertake special projects as required.
Qualifications Bachelor’s degree in Engineering, Manufacturing Engineering, or equivalent is desirable.
Equivalent relevant experience will also be considered.
Knowledge
Lead Product Support Engineer employer: Gattaca
Gattaca is an excellent employer for those looking to make a significant impact in the offshore wind sector. With a strong commitment to employee development, a collaborative work culture, and the flexibility of hybrid working arrangements in vibrant cities like London and Bristol, Gattaca offers a rewarding environment where engineers can thrive and contribute to sustainable energy solutions.
