- Deploy, configure, and support end-user hardware: PCs, laptops, mobile devices, printers, and peripherals.
- Install and support operating systems and productivity software.
- Adhere to IT Service Management (ITSM) processes including asset, change, incident, request, problem, and project management to meet service levels.
- Provide on-site IT support and assist in resolving broader technical issues.
- Contribute to root cause analysis and long-term problem management.
- Act as a key point of contact between IT and users, promoting standards, improving user satisfaction, and sharing best practices.
- Ensure compliance with company policies on ethics, data protection, information security, and HR, protecting both physical and information assets.
Skills & Experience Required
Education:
- Associate degree or high school diploma (required)
- CompTIA A+ certification
Experience:
- Minimum 2 years’ IT support experience in a hands-on technical role
Technical Skills:
- Microsoft Windows OS and Office suites
- Basic knowledge of IT infrastructure: networks, servers, storage, phone systems
- Familiarity with manufacturing IT equipment (barcode scanners, RF scanners, industrial PCs, specialist printers)
- Understanding of cybersecurity principles
Soft Skills:
- Strong troubleshooting and problem-solving ability
- Ability to adapt to complex, fast-moving IT environments
- Knowledge of ITSM processes: Asset, Incident, Request, Problem, and Change Management
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Information Technology Analyst employer: Gattaca
Join a leading technology business in Central London as a Customer Success Manager, where you'll thrive in a dynamic and innovative environment. With a strong focus on employee growth, the company offers excellent training opportunities and a collaborative work culture that values your input and fosters professional development. Enjoy the unique advantage of working in a vibrant city, surrounded by like-minded professionals, while making a meaningful impact on customer success and satisfaction.
