This position is a great role for people looking to start within the IT industry or a recent graduate.
Key Responsibilities:
You will be joining the IT support team where you'll provide assistance in resolving technical issues. Your role will involve troubleshooting both hardware and software problems, managing and maintaining support tickets, and ensuring timely and efficient resolution of support requests. You will collaborate closely with internal teams to ensure seamless IT operations, while meticulously documenting and logging support activities and resolutions. With a strong emphasis on delivering high-quality customer service and support, you will be pivotal in maintaining our reputation for excellence.
Job Requirements:
- Strong troubleshooting and problem-solving skills
- Excellent communication abilities
- Ability to manage and prioritise multiple tasks
- Familiarity with retail sector IT systems (an advantage)
- Capability to work on a rotating shift schedule, including weekends
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Help Desk Analyst employer: Gattaca
Join a leading technology business in Central London as a Customer Success Manager, where you'll thrive in a dynamic and innovative environment. With a strong focus on employee growth, the company offers excellent training opportunities and a collaborative work culture that values your input and fosters professional development. Enjoy the unique advantage of working in a vibrant city, surrounded by like-minded professionals, while making a meaningful impact on customer success and satisfaction.
