A leading technology business is hiring a Customer Success Manager to join their London team. This is a brilliant opportunity for someone who enjoys owning senior client relationships, improving adoption, and solving problems at pace in a scaling environment. You’ll play a key part in onboarding new customers, driving retention and expansion, and acting as the voice of the customer internally, working closely with Product and Engineering. Role: Customer Success Manager (Lead-level remit) Location: Central London Type: Permanent, full-time (on-site/ hyrbid) Salary: £70k DOE Key responsibilities will include: Owning end-to-end onboarding from handover to go-live, including timelines, training, and success criteria Coordinating technical setup activities such as data imports, comms channel provisioning (email/SMS/WhatsApp), and user access Validating data quality and configuration pre go-live Building and improving scalable CS processes and automation (health monitoring, escalation triage, reporting, onboarding trackers) Running regular client check-ins and performance reviews Monitoring customer health metrics and producing weekly reporting Converting pilot customers into paying accounts and supporting expansion opportunities Translating customer feedback into clear product tickets and supporting rollout of new modules/features Diagnosing issues (configuration, data quality, user error, product bugs) and escalating with clear context when needed Key skills and experience needed: ~3+ years in a client-facing B2B SaaS role (Customer Success, Technical Account Management, Solutions Engineering, or similar) ~ Evidence of building and deploying automation/workflows (AI tooling exposure strongly preferred) ~ Strong stakeholder management with high-value/enterprise customers and a track record improving adoption/retention ~ Comfort with technical concepts such as APIs, integrations, data imports/exports, and webhooks ~ Strong diagnostic mindset and ability to communicate technical topics clearly to non-technical users ~ Experience working in a fast-moving startup/scale-up environment ~ Nice to have: Twilio, WhatsApp Business API, email infrastructure; basic SQL/data querying; PropTech/property domain exposure
CSM Manager in City of London employer: Gattaca
Join a leading technology business in Central London as a Customer Success Manager, where you'll thrive in a dynamic and innovative environment. With a strong focus on employee growth, the company offers excellent training opportunities and a collaborative work culture that values your input and fosters professional development. Enjoy the unique advantage of working in a vibrant city, surrounded by like-minded professionals, while making a meaningful impact on customer success and satisfaction.
