Operations Supervisor, Fleet (AR)

About the role: We seek a highly organized, safety-conscious and experienced logistics and transportation professional to oversee the management and performance of our Autonomous Vehicle Operators (truck drivers) and local vehicle fleet. This role is critical in ensuring the efficient operation of vehicles on a complex route network, support of our customer deliveries and training/testing of our autonomous class 3-7 box trucks. You will report to the Head of Operations and partner with other Operations Supervisors in your region as well as technical, mechanical, human resources, commercial, and safety & compliance professionals. In this role, you will uphold exceptional safety standards, optimize driver schedules, manage truck readiness and maintenance, and ensure regulatory compliance within the fleet. This role is onsite 5 days a week at our Bentonville, AR office.

What you'll do:

• Driver Selection and Onboarding: Recruit, screen, and hire qualified truck drivers, ensuring they meet all company and regulatory requirements. Conduct driver orientation, training, and ongoing performance management.
• Driver Management: Conduct ride-along trips with drivers to evaluate performance, train and analyze behaviours aligned to safety, quality, and customer service support.
• Safety and Compliance: Champion a safety-first culture within assigned territory. Enforce safety protocols, conduct regular inspections, and ensure adherence to all FMCSA, DOT and company regulations including driver qualifications, drug testing and ongoing training.
• Fleet Readiness and Maintenance: Collaborate with the maintenance team to schedule and oversee timely preventative maintenance and repairs for assigned fleet, minimizing downtime. Maintain accurate maintenance records. Assist with registering and licensing of all trucks in their territory. Manage team and platforms to keep ELD logs, regulatory and registration up-to-date, vehicle maintenance logs, and maintenance reminders up to date by performing regular audits. Maintains company and contractual assets (vehicles, facilities, inventories, tools, and equipment).
• Customer Satisfaction: Maintain positive, constructive relationships with assigned customers, proactively delivering on key performance indicators, addressing service issues, and pursuing contract growth opportunities. Be at the forefront of all customer interactions and fleet deployments.
• Route Scheduling: Manage daily route planning and scheduling to ensure on-time deliveries while maximizing fleet efficiency and managing labour costs. Monitor the status of the AVOs and deliveries to coordinate and prioritize their schedule. Manage work schedules to optimize hours and reduce or monitor overtime usage.
• Problem Solving: Address driver concerns, resolve route issues, troubleshoot delays, and handle unexpected logistical challenges.
• Performance Monitoring: Analyze driver performance metrics and fleet data to identify trends and opportunities for improvement. Evaluate current operational performance and KPIs in assigned territory and develop an operational plan for improvements.

What we're looking for:

• High school diploma or equivalent.
• Bachelor's degree in Logistics, Supply Chain, Transportation, Fleet Management or related field preferred.
• 3+ years of experience in transportation management, ideally with a focus on driver supervision and fleet operations.
• In-depth knowledge of DOT regulations and proven commitment to safety standards.
• Familiarity with route planning software and transportation management systems.
• Strong leadership, communication, and problem-solving skills.
• Ability to work independently and handle multiple priorities in a dynamic environment.
• Valid US CDL driver's license, clean driving record and safe driving habits.
• Clean background check, drug screen and DMV Motor Vehicle Record check.
• Ability and experience operating Class 3 to Class 6 vehicles.
• Must be willing to work flexible hours including taking action after scheduled shift.