At a Glance
- Tasks: Coordinate and manage exciting events, ensuring a top-notch experience for clients and guests.
- Company: Join a passionate team at an award-winning venue in London.
- Benefits: Enjoy 27 days holiday, food allowance, and personal development opportunities.
- Other info: Flexible working hours with opportunities for growth and recognition.
- Why this job: Be part of a vibrant culture that values creativity and teamwork in the food industry.
- Qualifications: Experience in event management and strong communication skills are a must.
The predicted salary is between 32781 - 32781 £ per year.
Great food in the workplace isn’t simply about fuel. It’s about increasing productivity and improving performance; it’s about happy motivated people and inspiring environments. Our customers are at the heart of everything we do – we live to bring food and people together. We are brave, bold and curious adventurers in food and drink. Never shy of being different, always challenging the conventional. Our passionate team of chefs, baristas, servers, nutritionists and much more, love nothing more than creating memorable moments that enrich the everyday.
Location: University College London, Gower street, WC1E 6BT London
Rate of Pay: £32,781.60 per annum
Working Pattern: 5/7, 40 hours per week, worked in accordance with business needs. Due to the operational nature of the venue, working hours will be scheduled Morning and afternoon - between 07:00/07:30 – 15:00/15:30 and 15:00/15:30 - 22:00/22:30. The role requires flexibility to work evenings and weekends. Working patterns will be arranged in line with service requirements.
Key Responsibilities
- Customer and Client Satisfaction
- Deliver a high-quality, consistent customer experience across all events
- Act as a key point of contact for clients and organisers on event days
- Proactively manage client relationships and resolve issues effectively
- Ensure all feedback and complaints are handled in line with SOPs
- Facilitate post-event feedback and continuous improvement
- Maintain visible presence during live events
- Manage client expectations and on-the-day changes professionally
- Market Leadership
- Support delivery of high-profile and complex events that enhance venue reputation
- Maintain exceptional presentation and readiness of all event spaces
- Ensure events are delivered in line with brand and service expectations
- Contribute to continuous improvement of event delivery standards
- Contribute to consistent delivery of flagship and repeat business events
- Preferred Employer
- Build strong working relationships across internal teams and departments
- Contribute to a positive, collaborative and high-performing team culture
- Support knowledge sharing and continuous improvement
- Demonstrate flexibility, professionalism and a proactive attitude
- Act as a positive ambassador for the Wilkins Building, demonstrating UCL’s values and ways of working in all interactions
- Operational Excellence
- Coordinate and manage multiple events across the Wilkins Building and external spaces
- Plan and oversee room setups with Estates, AV, Security, Cleaning and support teams
- Arrange, attend and coordinate site visits and pre‑event recces with clients, organisers and internal stakeholders
- Liaise with external suppliers and contractors to ensure event requirements are understood and delivered
- Produce and manage Event Orders (BEOs)
- Ensure documentation is accurate and communicated effectively
- Monitor delivery of all event requirements
- Attend and contribute to planning meetings
- Chair meetings where required
- Ensure licensing requirements are upheld
- Maintain accurate reporting and documentation
- Act as on-the-day operational decision maker for live events
- Coordinate issue resolution during events (technical, facilities, customer-facing)
- Support operational resilience during peak periods and high attendance events
- Health and Safety
- Promote and maintain a positive health and safety culture
- Ensure compliance with legislation and company policies
- Support risk assessments and safe event delivery
- Undertake fire safety training and act as Fire Marshal where required
- Work with H&S teams to ensure safe practices
- Escalate incidents promptly in line with emergency procedures
Our Ideal Candidate Will Be
- High energy and resilience
- Strong decision-making under pressure
- Experience in venue or event management
- Experience delivering complex events
- Excellent communication skills
- Strong organisational skills
- Positive attitude
- Team player
- Commitment to service excellence
What's in it for you?
- 27 days holiday plus Public Holidays plus your birthday off & UCL closure dates off
- Fantastic (UCL-aligned) Pension scheme
- Food allowance
- Volunteering days
- Personal Development and Training opportunities
- Online wellbeing centre
- Family friendly support
- Regular social events
- Recognition schemes and people awards
- Long service awards
- High street discount vouchers
- Cycle to work scheme
- Discount gym Membership (campus gym)
Venue Coordinator employer: Gather & Gather
Join our vibrant team at Gather and Gather, where we prioritise people and food to create inspiring environments that enhance productivity and performance. Located at the prestigious University College London, we offer a supportive work culture with ample opportunities for personal development, generous benefits including 27 days of holiday, a fantastic pension scheme, and a commitment to employee wellbeing. As a Venue Coordinator, you'll be part of an award-winning team dedicated to delivering exceptional events while enjoying a collaborative atmosphere that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Venue Coordinator
✨Tip Number 1
Network like a pro! Attend industry events, workshops, or even casual meet-ups. It's all about making connections and showing your passion for the venue and event management scene.
✨Tip Number 2
Be ready to showcase your skills in real-time! If you get an interview, think about how you can demonstrate your organisational prowess and decision-making abilities on the spot.
✨Tip Number 3
Research the company culture and values. When you know what they stand for, you can tailor your conversations to show how you fit right in with their team of passionate food adventurers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining our award-winning team.
We think you need these skills to ace Venue Coordinator
Some tips for your application 🫡
Show Your Passion for Food and People:When writing your application, let your love for food and creating memorable experiences shine through. We want to see how you can bring people together and make events unforgettable!
Highlight Your Event Management Skills:Make sure to showcase any experience you have in managing events or venues. We’re looking for someone who can handle the pressure and keep everything running smoothly, so share those stories!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you the perfect fit for the Venue Coordinator role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into our recruitment process. We can’t wait to hear from you!
How to prepare for a job interview at Gather & Gather
✨Know the Venue Inside Out
Before your interview, make sure you research the Wilkins Building and its event spaces. Familiarise yourself with their layout, the types of events they host, and any recent news or changes. This will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Customer Service Skills
As a Venue Coordinator, customer satisfaction is key. Prepare examples from your past experiences where you've successfully managed client relationships or resolved issues during events. Highlight your ability to maintain a positive atmosphere even under pressure.
✨Demonstrate Flexibility and Team Spirit
This role requires a flexible approach to working hours and collaboration with various teams. Be ready to discuss how you've adapted to changing circumstances in previous jobs and how you contribute to a positive team culture. Share specific instances where you’ve worked well with others to achieve a common goal.
✨Prepare for Scenario-Based Questions
Expect questions that assess your decision-making skills and ability to handle unexpected situations during events. Think of scenarios where you had to make quick decisions or manage multiple tasks simultaneously. Practising these responses will help you feel more confident during the interview.
