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For Companies At a Glance
- Tasks: Coordinate and manage exciting events, ensuring a top-notch experience for clients and guests.
- Company: Join the vibrant team at UCL's Wilkins Building, known for its exceptional event delivery.
- Benefits: Gain valuable experience, develop your skills, and work in a dynamic environment.
- Other info: Flexible hours and opportunities for professional growth in a collaborative team.
- Why this job: Be the face of memorable events and make a real impact on client satisfaction.
- Qualifications: Strong communication skills and a passion for event management are essential.
The predicted salary is between 30000 - 40000 £ per year.
Customer and Client Satisfaction
- Deliver a high-quality, consistent customer experience across all events.
- Act as a key point of contact for clients and organisers on event days.
- Proactively manage client relationships and resolve issues effectively.
- Ensure all feedback and complaints are handled in line with SOPs.
- Facilitate post-event feedback and continuous improvement.
- Maintain visible presence during live events.
- Manage client expectations and on-day changes professionally.
Market Leadership
- Support delivery of high-profile and complex events that enhance venue reputation.
- Maintain exceptional presentation and readiness of all event spaces.
- Ensure events are delivered in line with brand and service expectations.
- Contribute to continuous improvement of event delivery standards.
- Contribute to consistent delivery of flagship and repeat business events.
Preferred Employer
- Build strong working relationships across internal teams and departments.
- Contribute to a positive, collaborative and high-performing team culture.
- Support knowledge sharing and continuous improvement.
- Demonstrate flexibility, professionalism and a proactive attitude.
- Act as a positive ambassador for the Wilkins Building, demonstrating UCL’s values and ways of working in all interactions.
Operational Excellence
- Coordinate and manage multiple events across the Wilkins Building and external spaces.
- Plan and oversee room setups with Estates, AV, Security, Cleaning and support teams.
- Arrange, attend and coordinate site visits and pre-event recce with clients, organisers and internal stakeholders.
- Liaise with external suppliers and contractors to ensure event requirements are understood and delivered.
- Produce and manage Event Orders (BEOs).
- Ensure documentation is accurate and communicated effectively.
- Monitor delivery of all event requirements.
- Attend and contribute to planning meetings.
- Chair meetings where required.
- Ensure licensing requirements are upheld.
- Maintain accurate reporting and documentation.
- Act as on-day operational decision maker for live events.
- Coordinate issue resolution during events (technical, facilities, customer-facing).
- Support operational resilience during peak periods and high attendance events.
Health and Safety
- Promote and maintain a positive health and safety culture.
- Ensure compliance with legislation and company policies.
- Support risk assessments and safe event delivery.
- Undertake fire safety training and act as Fire Marshal where required.
Venue Coordinator employer: Gather & Gather
Contact Detail:
Gather & Gather Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Venue Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Be ready to showcase your skills! Prepare a portfolio or examples of past events you've coordinated. When you apply through our website, make sure to highlight your experience in managing client relationships and delivering exceptional customer service.
✨Tip Number 3
Stay flexible and adaptable! During interviews or networking chats, demonstrate your ability to handle on-the-day changes and resolve issues effectively. We want to see how you can keep things running smoothly under pressure.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Let them know you’re keen to contribute to their team culture and help enhance the venue's reputation.
We think you need these skills to ace Venue Coordinator
Some tips for your application 🫡
Show Your Passion for Events: When writing your application, let your enthusiasm for event coordination shine through. We want to see how much you care about delivering top-notch experiences and making every event memorable!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills that match the job description. We love seeing how your background aligns with our values and the specific requirements of the Venue Coordinator role.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This helps us quickly see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Venue Coordinator position. We can’t wait to hear from you!
How to prepare for a job interview at Gather & Gather
✨Know Your Events Inside Out
Before the interview, make sure you research the types of events the venue hosts. Familiarise yourself with their past events and any notable ones that stand out. This will help you demonstrate your understanding of what makes a successful event and how you can contribute to maintaining high standards.
✨Showcase Your Client Management Skills
Be prepared to discuss specific examples of how you've managed client relationships in the past. Think about times when you resolved issues effectively or received positive feedback. This will show your potential employer that you can handle the pressures of being a key point of contact during events.
✨Demonstrate Your Team Spirit
Since collaboration is key in this role, come ready to share experiences where you worked well within a team. Highlight how you contributed to a positive culture and supported your colleagues. This will illustrate that you’re not just a lone wolf but someone who thrives in a collaborative environment.
✨Prepare for Operational Scenarios
Think about potential challenges that could arise during an event and how you would handle them. Be ready to discuss your problem-solving skills and decision-making process. This will show that you can remain calm under pressure and are capable of making quick, effective decisions on the day.