At a Glance
- Tasks: Coordinate and manage exciting events, ensuring a fantastic experience for clients and guests.
- Company: Join a vibrant team at an award-winning food and event company in London.
- Benefits: Enjoy 27 days holiday, food allowance, and personal development opportunities.
- Other info: Flexible working hours with opportunities for career growth and social events.
- Why this job: Be part of a dynamic environment where you can make memorable moments happen.
- Qualifications: Experience in venue or event management with strong communication skills.
The predicted salary is between 32781 - 32781 £ per year.
Great food in the workplace isn’t simply about fuel.
It’s about increasing productivity and improving performance; it’s about happy motivated people and inspiring environments.
Our customers are at the heart of everything we do – we live to bring food and people together.
We are brave, bold and curious adventurers in food and drink. Never shy of being different, always challenging the conventional.
Our passionate team of chefs, baristas, servers, nutritionists and much more, love nothing more than creating memorable moments that enrich the everyday.
- Come and join our award winning teams – we are currently recruiting for a
- Venue Coordinator to join our team in
London .
Location
University College London, Gower street, WC1E 6BT London
Rate of Pay
Working Pattern
5/7, 40 hours per week, worked in accordance with business needs.
Due to the operational nature of the venue, working hours will be scheduled Morning and afternoon - between 07:00/07:30 – 15:00/15:30 and 15:00/15:30 - 22:00/22:30.
The role requires flexibility to work evenings and weekends.
Working patterns will be arranged in line with service requirements.
Key Responsibilities
- Customer and Client Satisfaction
- Deliver a high-quality, consistent customer experience across all events
- Act as a key point of contact for clients and organisers on event days
- Proactively manage client relationships and resolve issues effectively
- Ensure all feedback and complaints are handled in line with SOPs
- Facilitate post-event feedback and continuous improvement
- Maintain visible presence during live events
- Manage client expectations and on-the-day changes professionally
- Market Leadership
- Support delivery of high-profile and complex events that enhance venue reputation
- Maintain exceptional presentation and readiness of all event spaces
- Ensure events are delivered in line with brand and service expectations
- Contribute to continuous improvement of event delivery standards
- Contribute to consistent delivery of flagship and repeat business events
- Preferred Employer
- Build strong working relationships across internal teams and departments
- Contribute to a positive, collaborative and high-performing team culture
- Support knowledge sharing and continuous improvement
- Demonstrate flexibility, professionalism and a proactive attitude
- Act as a positive ambassador for the Wilkins Building, demonstrating UCL’s values and ways of working in all interactions
- Operational Excellence
- Coordinate and manage multiple events across the Wilkins Building and external spaces
- Plan and oversee room setups with Estates, AV, Security, Cleaning and support teams
- Arrange, attend and coordinate site visits and pre‑event recces with clients, organisers and internal stakeholders
- Liaise with external suppliers and contractors to ensure event requirements are understood and delivered
- Produce and manage Event Orders (BEOs)
- Ensure documentation is accurate and communicated effectively
- Monitor delivery of all event requirements
- Attend and contribute to planning meetings
- Chair meetings where required
- Ensure licensing requirements are upheld
- Maintain accurate reporting and documentation
- Act as on-the-day operational decision maker for live events
- Coordinate issue resolution during events (technical, facilities, customer-facing)
- Support operational resilience during peak periods and high attendance events
- Health and Safety
- Promote and maintain a positive health and safety culture
- Ensure compliance with legislation and company policies
- Support risk assessments and safe event delivery
- Undertake fire safety training and act as Fire Marshal where required
- Work with H&S teams to ensure safe practices
- Escalate incidents promptly in line with emergency procedures
- Our Ideal Candidate Will Be
- High energy and resilience
- Strong decision-making under pressure
- Experience in venue or event management
- Experience delivering complex events
- Excellent communication skills
- Strong organisational skills
- Positive attitude
- Team player
- Commitment to service excellence
What\'s in it for you?
Working with
Gather and Gather has its perks! People are at the heart of everything we do, so we\'ve developed a range of benefits to keep you happy.
- 27 days holiday plus Public Holidays plus your birthday off & UCL closure dates off
- Fantastic (UCL-aligned) Pension scheme
- Food allowance
- Volunteering days
- Personal Development and Training opportunities – We are passionate about our team growing with us.
- Online wellbeing centre – including access to our Employee Assistance Programme, salary, recipes, exercise, and financial advice
- Family friendly support
- Regular social events
- Recognition schemes and people awards
- Long service awards
- High street discount vouchers
- Cycle to work scheme
- Discount gym Membership (campus gym)
- #J-18808-Ljbffr
Venue Co-ordinator employer: Gather & Gather
Gather & Gather is an exceptional employer that prioritises employee well-being and professional development. Located in Sunbury-on-Thames, we offer a vibrant work culture with competitive pay, free meals, and onsite parking, alongside unique benefits such as discounts on travel and wellness classes, making it an ideal place for those seeking meaningful career growth in the catering industry.
StudySmarter Expert Advice🤫
We think this is how you could land Venue Co-ordinator
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Gather & Gather. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Gather & Gather
Don't be shy about reaching out to Gather & Gather directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Venue Co-ordinator
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Gather & Gather and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Gather & Gather
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
