At a Glance
- Tasks: Lead retail and catering operations, ensuring top-notch service and food quality.
- Company: Join Compass, a leader in the industry with 6,000 venues.
- Benefits: Enjoy competitive pay, a pension scheme, and exclusive discounts.
- Other info: Access to wellness classes and learning programmes for personal growth.
- Why this job: Make a real impact while growing your career in a dynamic environment.
- Qualifications: Experience in management and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities:
- Oversee the day-to-day running of retail and catering operations, ensuring smooth, efficient service delivery across all outlets.
- Manage and lead a team of 10-20 staff, including recruitment, training, rota planning, and performance management.
- Ensure high standards of food quality, presentation, and customer service are consistently delivered.
- Monitor daily sales, control costs, and manage budgets to maximise profitability while maintaining quality.
- Plan and deliver catering for busy service periods (up to 300 covers per day), ensuring effective resource allocation.
- Maintain compliance with food safety, health & safety, and hygiene regulations at all times.
- Build strong relationships with internal stakeholders, students, and university staff to enhance the customer experience.
- Manage stock control, ordering, and supplier relationships to minimise waste and optimise margins.
- Identify and implement opportunities to improve service, increase revenue, and enhance the retail offering.
- Ensure all operations align with sustainability targets and responsible sourcing practices.
- Handle customer feedback and resolve issues promptly to maintain high satisfaction levels.
As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Contributory pension scheme.
- Grow your career with our Career Pathways and MyLearning programmes.
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits.
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more.
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more.
- Up to 44% off cinema tickets to enjoy your favourite blockbuster.
- Receive cash rewards every time you spend and use them on a wide range of brands.
- Unwind with us with free wellness, mindfulness and exercise classes.
- You can share all discounts and offers with your friends and families.
Retail And Catering Manager employer: Gather & Gather
At Compass, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters growth and development for our Retail and Catering Managers. With competitive pay, a comprehensive benefits package, and access to exclusive discounts, we ensure our employees feel valued and supported in their roles. Join us in one of the UK's largest businesses, where you can make a meaningful impact while enjoying a fulfilling career in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Retail And Catering Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show off your skills in real-time! If you get the chance, ask for an informal chat or a trial shift. This way, you can demonstrate your expertise in managing teams and delivering top-notch service.
✨Tip Number 3
Be proactive! Don’t just wait for job postings. Reach out directly to companies you admire, like Compass, and express your interest. Sometimes, they might have openings that aren’t advertised yet.
✨Tip Number 4
Prepare for interviews by researching the company culture and values. Tailor your responses to show how you align with their goals, especially around sustainability and customer satisfaction. We want to see your passion!
We think you need these skills to ace Retail And Catering Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Retail and Catering Manager role. Highlight your leadership experience, budget management, and any relevant food safety knowledge to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about retail and catering, and how you can enhance our operations. Be genuine and let your personality come through.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements. Did you increase sales or improve customer satisfaction? Numbers and examples speak volumes and show us what you can bring to the table.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Gather & Gather
✨Know Your Operations
Familiarise yourself with the day-to-day running of retail and catering operations. Be ready to discuss how you would ensure smooth service delivery and what strategies you might implement to enhance efficiency.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed a team in the past. Highlight your experience in recruitment, training, and performance management, as well as how you handle rota planning to keep everything running smoothly.
✨Demonstrate Financial Acumen
Be prepared to talk about your experience with budget management and cost control. Discuss how you’ve maximised profitability while maintaining quality, and share any specific strategies you've used to monitor sales and manage stock effectively.
✨Emphasise Customer Experience
Think about how you can build strong relationships with stakeholders and enhance customer satisfaction. Prepare to discuss how you handle feedback and resolve issues promptly, ensuring high standards of service are consistently delivered.
