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- Tasks: Lead and inspire teams while managing client relationships and ensuring top-notch food service.
- Company: Join Gather & Gather, a leading workplace catering expert in the UK and Ireland.
- Benefits: Enjoy personal development, private medical care, and a great wellbeing strategy.
- Why this job: Make a real impact in a dynamic role with opportunities for growth and innovation.
- Qualifications: Experience in multi-site management and strong communication skills are essential.
- Other info: Flexible working location with travel across the UK and exciting social events.
The predicted salary is between 60000 - 80000 £ per year.
At Gather & Gather, we are known as one of the UK & Ireland's most distinctive workplace catering experts. We are passionate about great food and great coffee and putting our employees and customers at the heart of everything that we do. We are currently recruiting for a National Account Director to work with us on a wonderful B&I contract with 7 sites in Scotland, Sunbury, Milton Keynes, London and Pengbourne. This is a national position where you can be based anywhere with travel to sites required. This position is working Monday to Friday.
About the role
You will share the same passion for great service, food and drink that we do! You will be a natural leader and innovator with experience of working in a fast-paced, customer-facing environment and with the ability to build and inspire great teams and communicate with different internal and external stakeholders (G&G regional teams, clients, client appointed representatives) to meet a range of operational and commercial requirements. As Account Director you will liaise with three Gather & Gather regional teams who are responsible for service delivery and driving improvements across the estate. You will have strong communication skills and act to make a positive difference every day and inspire your colleagues to do the same. We want you to plan ahead and excel in engaging with your key stakeholders to manage and maintain positive client relationships, liaising with the regional operations teams to meet contract requirements. We also want you to contribute to wider business initiatives and projects.
Food Service and Development
- Ensure that the client expectations of food and food service are consistently delivered.
- Proactively put forward proposals to develop the food and service across the estate.
- Work collaboratively with the food team and influence as required to ensure client requirements are met.
- Set clear expectations to the operation managers and site teams regarding food and service standards to ensure that all services provided are of the highest standards and are in line with our brand.
- Ongoing review of the service and food provided in sites, provide feedback to the operation and site management team ensuring any necessary changes are incorporated into the service provision.
Relationship Management
- Develop and sustain strong working relationships with the clients.
- Participate in the monthly business review meetings with the clients and TFM clients to ensure that all targets, objectives and service level agreements are being met.
- Ensure that excellent customer service is delivered throughout the portfolio.
- Actively gain customer feedback when present at any service and use the information to drive improvements at any given site.
Finance
- Working with the regional operations teams, ensure all sites achieve the financial targets in line with the company budget.
- Protect company income and facilitate financial organic growth where possible.
- If necessary, where budget is not being achieved support and lead the Operations and Site Managers to identify and implement a strategy, in a timely manner, to overcome the shortfall.
- Produce financial reports where necessary - weekly and monthly - ensuring all details can be explained and outlining any necessary action that has been taken.
Managing and Developing Teams
- Working with the People Team drive the achievement of the Group L&D strategy, performance and talent agenda within the account.
- Set clear goals, targets and performance standards for direct report team.
Our Ideal Candidate
- Has prior experience of inspiring and leading remote and multi-site management teams.
- Ability to travel on a regular basis throughout the UK, overnight stays may be required.
- Management of fixed price and/or commercial contracts.
- Persuasive and articulate communicator.
- Excellent level of numeracy.
- Detailed understanding of a catering P&L.
- A passion for keeping up to date with what's current in food & coffee.
- Innovative and commercially aware.
- Project management.
What’s in it for you?
Working with Gather and Gather has its perks! People are at the heart of everything we do, so we’ve developed a range of benefits to keep you happy:
- Personal Development and Training opportunities.
- Life assurance scheme.
- Pension scheme.
- Holiday allowance.
- Private medical eligibility.
- Eye care.
- A great wellbeing strategy - including access to our Employee Assistance Programme, salary finance.
- Family friendly support.
- Regular social events and communication with our leaders.
- A holiday purchase scheme.
- Volunteering days.
- Professional subscriptions.
- Recognition schemes and people awards.
- Long service awards.
- Access to some great high street discount vouchers.
National Account Director - London employer: Gather & Gather
Contact Detail:
Gather & Gather Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land National Account Director - London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on LinkedIn, and don’t be shy to reach out to current employees at Gather & Gather. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for those interviews! Research Gather & Gather thoroughly – know their values, recent projects, and what makes them tick. This will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Show off your leadership skills! As a National Account Director, you’ll need to inspire teams. Think of examples from your past where you’ve led a project or motivated a group. Be ready to share these stories during your interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining Gather & Gather and are keen to be part of our amazing culture.
We think you need these skills to ace National Account Director - London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for great food and service shine through! We want to see how you connect with our values and how you can bring that enthusiasm to the role.
Tailor Your Experience: Make sure to highlight your relevant experience in managing teams and client relationships. We love seeing how your background aligns with what we do at Gather & Gather, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure your key achievements and skills stand out without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Gather & Gather!
How to prepare for a job interview at Gather & Gather
✨Know Your Stuff
Before the interview, dive deep into Gather & Gather's values and their approach to workplace catering. Familiarise yourself with their food service standards and recent projects. This will help you demonstrate your passion for great food and service during the conversation.
✨Showcase Your Leadership Skills
As a National Account Director, you'll need to inspire teams across multiple sites. Prepare examples of how you've successfully led remote teams in the past. Highlight your ability to communicate effectively with various stakeholders and how you've driven improvements in service delivery.
✨Be Financially Savvy
Brush up on your understanding of catering P&L and financial targets. Be ready to discuss how you've managed budgets and achieved financial growth in previous roles. This will show that you can protect company income and contribute to financial success.
✨Engage with Client Relationships
Think about your experience in building and maintaining strong client relationships. Prepare to share specific instances where you've actively sought customer feedback and used it to drive improvements. This will highlight your commitment to excellent customer service, which is key for this role.