Venue Co-Ordinator - London

We're currently recruiting a dedicated Venue Co-Ordinator to help ensure the smooth running of the operations in CH&CO on a full time basis, contracted to 40 hours per week. As a Venue Co-Ordinator, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Working with us has its perks! People are at the heart of everything we do, so we've developed a range of benefits and development opportunities:

• Great operational training and development
• Life assurance scheme
• Personal Development and Training opportunities - We are passionate about our growing team
• A great wellbeing strategy - including access to our Employee Assistance Programme
• Regular social events and communication with our leaders
• A holiday purchase scheme
• Access to some great high street discount vouchers

Here's an idea of what your shift patterns will be: 5 out of 7 days.

Key Responsibilities:

• Customer and Client Satisfaction
• Deliver a high-quality, consistent customer experience across all events
• Act as a key point of contact for clients and organisers on event days
• Proactively manage client relationships and resolve issues effectively
• Ensure all feedback and complaints are handled in line with SOPs
• Facilitate post-event feedback and continuous improvement
• Maintain visible presence during live events
• Manage client expectations and on-the-day changes professionally
• Market Leadership
• Support delivery of high-profile and complex events that enhance venue reputation
• Maintain exceptional presentation and readiness of all event spaces
• Ensure events are delivered in line with brand and service expectations
• Contribute to continuous improvement of event delivery standards
• Contribute to consistent delivery of flagship and repeat business events
• Preferred Employer
• Build strong working relationships across internal teams and departments
• Contribute to a positive, collaborative and high-performing team culture
• Support knowledge sharing and continuous improvement
• Demonstrate flexibility, professionalism and a proactive attitude
• Act as a positive ambassador for the Wilkins Building, demonstrating UCL's values and ways of working in all interactions
• Operational Excellence
• Coordinate and manage multiple events across the Wilkins Building and external spaces
• Plan and oversee room setups with Estates, AV, Security, Cleaning and support teams
• Arrange, attend and coordinate site visits and pre event recces with clients, organisers and internal stakeholders
• Liaise with external suppliers and contractors to ensure event requirements are understood and delivered
• Produce and manage Event Orders (BEOs)
• Ensure documentation is accurate and communicated effectively
• Monitor delivery of all event requirements
• Attend and contribute to planning meetings
• Chair meetings where required
• Ensure licensing requirements are upheld
• Maintain accurate reporting and documentation
• Act as on-the-day operational decision maker for live events
• Coordinate issue resolution during events (technical, facilities, customer-facing)
• Support operational resilience during peak periods and high attendance events
• Health and Safety
• Promote and maintain a positive health and safety culture
• Ensure compliance with legislation and company policies
• Support risk assessments and safe event delivery
• Undertake fire safety training and act as Fire Marshal where required
• Work with H&S teams to ensure safe practices
• Escalate incidents promptly in line with emergency procedures

Our ideal candidate will be:

• High energy and resilience
• Strong decision-making under pressure
• Experience in venue or event management
• Experience delivering complex events
• Excellent communication skills
• Strong organisational skills
• Positive attitude
• Team player
• Commitment to service excellence

Gather and Gather CH&CO, a part of Compass Group UK&I, is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!