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- Tasks: Lead and inspire teams across multiple sites while ensuring exceptional food service.
- Company: Join Gather & Gather, a leading workplace catering expert in the UK and Ireland.
- Benefits: Enjoy personal development, life assurance, pension scheme, and a great wellbeing strategy.
- Why this job: Make a real impact in a dynamic role with opportunities for growth and innovation.
- Qualifications: Experience in multi-site management and strong communication skills are essential.
- Other info: Flexible remote work with travel across the UK; perfect for those who love variety.
The predicted salary is between 60000 - 80000 £ per year.
At Gather & Gather, we are known as one of the UK & Ireland's most distinctive workplace catering experts. We are passionate about great food and great coffee and putting our employees and customers at the heart of everything that we do. We are currently recruiting for a National Account Director to work with us on a wonderful B&I contract with 7 sites in Scotland, Sunbury, Milton Keynes, London and Pengbourne. This is a national position where you can be based anywhere with travel to sites required. This position is working Monday to Friday.
About the role:
You will share the same passion for great service, food and drink that we do! You will be a natural leader and innovator with experience of working in a fast-paced, customer-facing environment and with the ability to build and inspire great teams and communicate with different internal and external stakeholders (G&G regional teams, clients, client appointed representatives) to meet a range of operational and commercial requirements.
As Account Director you will liaise with three Gather & Gather regional teams who are responsible for service delivery and driving improvements across the estate. You will have strong communication skills and act to make a positive difference every day and inspire your colleagues to do the same.
We want you to plan ahead and excel in engaging with your key stakeholders to manage and maintain positive client relationships, liaising with the regional operations teams to meet contract requirements. We also want you to contribute to wider business initiatives and projects.
Food Service and Development
- Ensure that the client expectations of food and food service are consistently delivered.
- Proactively put forward proposals to develop the food and service across the estate.
- Work collaboratively with the food team and influence as required to ensure client requirements are met.
- Set clear expectations to the operation managers and site teams regarding food and service standards to ensure that all services provided are of the highest standards and are in line with our brand.
- Ongoing review of the service and food provided in sites, provide feedback to the operation and site management team ensuring any necessary changes are incorporated into the service provision.
Relationship Management
- Develop and sustain strong working relationships with the clients.
- Participate in the monthly business review meetings with the clients and TFM clients to ensure that all targets, objectives and service level agreements are being met.
- Ensure that excellent customer service is delivered throughout the portfolio.
- Actively gain customer feedback when present at any service and use the information to drive improvements at any given site.
Finance
- Working with the regional operations teams, ensure all sites achieve the financial targets in line with the company budget.
- Protect company income and facilitate financial organic growth where possible.
- If necessary, where budget is not being achieved support and lead the Operations and Site Managers to identify and implement a strategy, in a timely manner, to overcome the shortfall.
- Produce financial reports where necessary - weekly and monthly - ensuring all details can be explained and outlining any necessary action that has been taken.
Managing and Developing Teams
- Working with the People Team drive the achievement of the Group L&D strategy, performance and talent agenda within the account.
- Set clear goals, targets and performance standards for direct report team.
Our Ideal Candidate:
- Has prior experience of inspiring and leading remote and multi-site management teams.
- Ability to travel on a regular basis throughout the UK, overnight stays may be required.
- Management of fixed price and/or commercial contracts.
- Persuasive and articulate communicator.
- Excellent level of numeracy.
- Detailed understanding of a catering P&L.
- A passion for keeping up to date with what's current in food & coffee.
- Innovative and commercially aware.
- Project management.
What's in it for you?
Working with Gather and Gather has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.
- Personal Development and Training opportunities.
- Life assurance scheme.
- Pension scheme.
- Holiday allowance.
- Private medical eligibility.
- Eye care.
- A great wellbeing strategy - including access to our Employee Assistance Programme, salary finance.
- Family friendly support.
- Regular social events and communication with our leaders.
- A holiday purchase scheme.
- Volunteering days.
- Professional subscriptions.
- Recognition schemes and people awards.
- Long service awards.
- Access to some great high street discount vouchers.
National Account Director — Remote Multi-Site Leadership in London employer: Gather + Gather
Contact Detail:
Gather + Gather Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land National Account Director — Remote Multi-Site Leadership in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a National Account Director role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews by researching Gather & Gather thoroughly. Understand their values, recent projects, and what makes them tick. This way, you can tailor your responses to show how you align with their passion for great service and food.
✨Tip Number 3
Practice your pitch! Be ready to articulate your experience in leading remote teams and managing multi-site operations. Highlight your innovative ideas and how you’ve successfully built relationships with clients in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Gather & Gather team and contributing to their mission of delivering exceptional food and service.
We think you need these skills to ace National Account Director — Remote Multi-Site Leadership in London
Some tips for your application 🫡
Show Your Passion: Make sure to express your love for great food and service in your application. We want to see that you share our enthusiasm for creating amazing experiences for clients and customers alike!
Tailor Your CV: Don’t just send a generic CV! Highlight your experience in multi-site management and how you've inspired teams in the past. We’re looking for leaders who can communicate effectively with various stakeholders.
Be Specific About Achievements: When detailing your previous roles, focus on specific achievements, especially those related to financial targets and client relationships. We love numbers, so show us how you’ve made a positive impact!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Gather + Gather
✨Know Your Stuff
Before the interview, dive deep into Gather & Gather's values and mission. Familiarise yourself with their approach to workplace catering and how they prioritise great food and service. This will help you align your answers with their ethos and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a National Account Director, you'll need to inspire and lead teams across multiple sites. Prepare examples from your past experiences where you've successfully managed remote teams or driven improvements in service delivery. Highlight your ability to communicate effectively with various stakeholders.
✨Prepare for Financial Discussions
Since the role involves managing budgets and financial targets, brush up on your understanding of catering P&L. Be ready to discuss how you've previously achieved financial goals and what strategies you implemented when faced with budget shortfalls.
✨Engage with Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the challenges the company faces in maintaining client relationships or how they measure success in their catering services. This shows your interest and helps you gauge if the company is the right fit for you.