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- Tasks: Lead and inspire teams while managing client relationships and ensuring top-notch food service.
- Company: Join Gather & Gather, a leading workplace catering expert in the UK and Ireland.
- Benefits: Enjoy personal development, private medical care, and a great wellbeing strategy.
- Why this job: Make a real impact in a dynamic role with opportunities for growth and innovation.
- Qualifications: Experience in multi-site management and strong communication skills are essential.
- Other info: Flexible working location with travel across the UK and exciting social events.
The predicted salary is between 60000 - 80000 £ per year.
At Gather & Gather, we are known as one of the UK & Ireland's most distinctive workplace catering experts. We are passionate about great food and great coffee and putting our employees and customers at the heart of everything that we do. We are currently recruiting for a National Account Director to work with us on a wonderful B&I contract with 7 sites in Scotland, Sunbury, Milton Keynes, London and Pengbourne. This is a national position where you can be based anywhere with travel to sites required. This position is working Monday to Friday.
About the role
You will share the same passion for great service, food and drink that we do! You will be a natural leader and innovator with experience of working in a fast-paced, customer-facing environment and with the ability to build and inspire great teams and communicate with different internal and external stakeholders (G&G regional teams, clients, client appointed representatives) to meet a range of operational and commercial requirements. As Account Director you will liaise with three Gather & Gather regional teams who are responsible for service delivery and driving improvements across the estate. You will have strong communication skills and act to make a positive difference every day and inspire your colleagues to do the same. We want you to plan ahead and excel in engaging with your key stakeholders to manage and maintain positive client relationships, liaising with the regional operations teams to meet contract requirements. We also want you to contribute to wider business initiatives and projects.
Food Service and Development
- Ensure that the client expectations of food and food service are consistently delivered.
- Proactively put forward proposals to develop the food and service across the estate.
- Work collaboratively with the food team and influence as required to ensure client requirements are met.
- Set clear expectations to the operation managers and site teams regarding food and service standards to ensure that all services provided are of the highest standards and are in line with our brand.
- Ongoing review of the service and food provided in sites, provide feedback to the operation and site management team ensuring any necessary changes are incorporated into the service provision.
Relationship Management
- Develop and sustain strong working relationships with the clients.
- Participate in the monthly business review meetings with the clients and TFM clients to ensure that all targets, objectives and service level agreements are being met.
- Ensure that excellent customer service is delivered throughout the portfolio.
- Actively gain customer feedback when present at any service and use the information to drive improvements at any given site.
Finance
- Working with the regional operations teams, ensure all sites achieve the financial targets in line with the company budget.
- Protect company income and facilitate financial organic growth where possible.
- If necessary, where budget is not being achieved support and lead the Operations and Site Managers to identify and implement a strategy, in a timely manner, to overcome the shortfall.
- Produce financial reports where necessary - weekly and monthly - ensuring all details can be explained and outlining any necessary action that has been taken.
Managing and Developing Teams
- Working with the People Team drive the achievement of the Group L&D strategy, performance and talent agenda within the account.
- Set clear goals, targets and performance standards for direct report team.
Our Ideal Candidate
- Has prior experience of inspiring and leading remote and multi-site management teams.
- Ability to travel on a regular basis throughout the UK, overnight stays may be required.
- Management of fixed price and/or commercial contracts.
- Persuasive and articulate communicator.
- Excellent level of numeracy.
- Detailed understanding of a catering P&L.
- A passion for keeping up to date with what's current in food & coffee.
- Innovative and commercially aware.
- Project management.
What’s in it for you?
Working with Gather and Gather has its perks! People are at the heart of everything we do, so we’ve developed a range of benefits to keep you happy:
- Personal Development and Training opportunities.
- Life assurance scheme.
- Pension scheme.
- Holiday allowance.
- Private medical eligibility.
- Eye care.
- A great wellbeing strategy - including access to our Employee Assistance Programme, salary finance.
- Family friendly support.
- Regular social events and communication with our leaders.
- A holiday purchase scheme.
- Volunteering days.
- Professional subscriptions.
- Recognition schemes and people awards.
- Long service awards.
- Access to some great high street discount vouchers.
National Account Director - London employer: Gather + Gather
Contact Detail:
Gather + Gather Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land National Account Director - London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on LinkedIn, and don’t be shy about reaching out to current employees at Gather & Gather. A friendly chat can open doors!
✨Tip Number 2
Prepare for interviews by researching Gather & Gather’s values and recent projects. Show us you’re passionate about great food and service by bringing ideas to the table. We love candidates who can think outside the box!
✨Tip Number 3
Follow up after your interview! A quick thank-you email can leave a lasting impression. Mention something specific from your conversation to remind us of your enthusiasm and fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Gather & Gather!
We think you need these skills to ace National Account Director - London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for great food and service shine through! We want to see how you connect with our values and how you can bring that enthusiasm to the role.
Tailor Your Experience: Make sure to highlight your experience in managing teams and client relationships. We love seeing specific examples of how you've inspired others and driven improvements in previous roles!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language to describe your achievements and skills, so we can easily see how you fit into our team at Gather & Gather.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Gather & Gather.
How to prepare for a job interview at Gather + Gather
✨Know Your Stuff
Before the interview, dive deep into Gather & Gather's values and services. Familiarise yourself with their food offerings and customer service standards. This will help you demonstrate your passion for great food and service during the conversation.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in a fast-paced environment. Think about specific challenges you've faced and how you inspired your team to overcome them. This will highlight your ability to manage remote and multi-site teams effectively.
✨Engage with Stakeholders
Be ready to discuss how you’ve built and maintained relationships with clients and internal teams. Share strategies you've used to ensure client satisfaction and how you’ve handled feedback to drive improvements. This shows you can communicate effectively with various stakeholders.
✨Financial Acumen is Key
Brush up on your understanding of catering P&L and financial targets. Be prepared to discuss how you've managed budgets in the past and any strategies you've implemented to achieve financial growth. This will demonstrate your commercial awareness and ability to protect company income.