At a Glance
- Tasks: Lead catering operations, ensuring top-notch food service and team performance.
- Company: Join a bold and innovative food company that values people and creativity.
- Benefits: Enjoy 27 days holiday, food allowance, and personal development opportunities.
- Other info: Dynamic role with opportunities for growth and a supportive team environment.
- Why this job: Make a real impact on workplace culture through exceptional food experiences.
- Qualifications: Experience in high-volume hospitality management and strong leadership skills.
The predicted salary is between 52053 - 52053 € per year.
Great food in the workplace isn't simply about fuel. It's about increasing productivity and improving performance; it's about happy motivated people and inspiring environments. Our customers are at the heart of everything we do – we live to bring food and people together. We are brave, bold and curious adventurers in food and drink. Never shy of being different, always challenging the conventional.
Our passionate team of chefs, baristas, servers, nutritionists and much more, love nothing more than creating memorable moments that enrich the everyday. Come and join our award‐winning teams – we are currently recruiting for a Head of Retail to join our team in London.
Location: University College London, Gower street, WC1E 6BT London
Rate of Pay: £52,053.84 per annum
Working Pattern: Monday - Friday, 40 hours per week, with a few occasional weekends per year
Key Responsibilities
- To ensure the efficient and effective delivery of catering operations and designated services to the client in accordance with the contract.
- To ensure delivery of the highest possible standard of food services with the resources available and within budget.
- Effective management of the contract management team to ensure the delivery of both qualitative and quantitative results.
- Manage the Catering Operation with the available resources to achieve sales and GP targets.
- To manage and control the service offers for the client to the agreed specification and to the agreed performance.
- To actively seek and identify opportunities and innovation for business growth & development with focus on latest food trends and best practices.
- Responsible for overseeing all aspects of compliance within the contractual terms.
Attributes
- Experience as a multi-site restaurant/catering/hospitality manager in high volume operations.
- Strong financial & commercial acumen - P & L accountability.
- Excellent people, communication, organisation and people management skills.
- The ability to motivate and enthuse people and teams to deliver results.
- An understanding of legislation & compliance.
- Strong leadership, coaching, performance management and people development skills.
- A hands‐on lead from the front approach with a keen eye for detail.
- Inspiring, motivating, and coaching managers to deliver the very best in food and coffee service.
- A positive and outgoing personality and outlook.
- IT literate - working with systems & process.
- Building strong, trusted partnerships with client and stakeholders.
- Acting as a vital link between site managers and functions such as HR, Accounts, and Purchasing.
- Monitoring site performance and driving continual improvements in quality and service.
- Quickly solving problems to keep operations running smoothly and efficiently.
- Drive commercial success by managing budgets, reducing costs, and improving margins.
- Identify opportunities for innovation and efficiency to elevate operational performance.
- Collaborate with senior leadership to establish financial and commercial targets.
- Oversee and analyse campus and individual financial performance against budgetary goals, addressing any variances with achievable solutions.
Compliance
- Ensure comprehensive QHSS (Quality, Health, Safety, and Sustainability) management across all areas of operations to maintain the highest safety and quality standards.
- To oversee company statutory health, hygiene and safety, quality standards including COSHH and HACCP are carried out in accordance with company standards.
- To oversee manager and employee completion of mandatory training.
- Ensure all outlets operate in line with company policies, health & safety regulations, and brand standards.
- Assist with the implementation of company initiatives and support the rollout of new systems, and processes.
- Conduct manager's performance appraisals, identify training needs, and promote development opportunities.
Customer Service
- To maintain a professional and friendly relationship with the client and customers.
- Work with the senior team to present a united front.
- Be up to date with customer needs and food trends and communicate ideas to senior team and managers.
What's in it for you?
Working with Gather and Gather has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.
- 27 days holiday plus Public Holidays plus your birthday off & UCL closure dates off.
- Fantastic (UCL‐aligned) Pension scheme.
- Food allowance.
- Volunteering days.
- Personal Development and Training opportunities – We are passionate about our team growing with us.
- Online wellbeing centre – including access to our Employee Assistance Programme, salary, recipes, exercise, and financial advice.
- Family friendly support.
- Regular social events.
- Recognition schemes and people awards.
- Long service awards.
- High street discount vouchers.
- Cycle to work scheme.
- Discount gym Membership (campus gym).
Head Of Retail - Catering (Monday - Friday) in London employer: Gather & Gather
At Gather and Gather, we believe that great food in the workplace fosters productivity and happiness. Located at University College London, our vibrant work culture prioritises employee well-being with generous benefits such as 27 days of holiday, a fantastic pension scheme, and personal development opportunities. Join our passionate team where innovation thrives, and every day brings the chance to create memorable experiences for our clients and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land Head Of Retail - Catering (Monday - Friday) in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the catering and hospitality industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to potential colleagues or mentors. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for food and service shine through. Share your experiences and how you've made a difference in previous roles. Remember, they want someone who can inspire and motivate their team!
✨Tip Number 3
Do your homework! Research the company and its values before your interview. Understand their approach to food and customer service, and think about how you can contribute to their mission of bringing food and people together. This will show you're genuinely interested!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our award-winning team. Don’t forget to follow up after applying – a little nudge can go a long way!
We think you need these skills to ace Head Of Retail - Catering (Monday - Friday) in London
Some tips for your application 🫡
Show Your Passion for Food:When writing your application, let your love for food and catering shine through! We want to see how you can bring creativity and innovation to our team, so share any experiences that highlight your adventurous spirit in the culinary world.
Highlight Your Leadership Skills:As a Head of Retail, strong leadership is key. Make sure to showcase your experience in managing teams and driving results. We’re looking for someone who can inspire and motivate others, so don’t hold back on sharing your success stories!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to understand. Use bullet points if it helps – we want to see your qualifications without wading through too much text!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at Gather & Gather
✨Know Your Food Trends
Make sure to brush up on the latest food trends and innovations in the catering industry. Being able to discuss how you can incorporate these trends into the workplace will show your passion and forward-thinking approach.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in high-pressure environments. Highlight your ability to motivate and inspire others, as this role requires strong leadership to drive performance and maintain high standards.
✨Understand Financial Acumen
Be ready to discuss your experience with P&L accountability and budget management. Demonstrating your understanding of financial metrics and how they impact catering operations will be crucial for this position.
✨Engage with the Interviewers
Remember, interviews are a two-way street! Prepare thoughtful questions about the company culture and their approach to customer service. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
