At a Glance
- Tasks: Lead a passionate team, ensuring top-notch customer service and delicious food experiences.
- Company: Join Gather & Gather, a leading workplace catering expert in the UK & Ireland.
- Benefits: Enjoy competitive pay, personal development, and a fantastic wellbeing strategy.
- Other info: Be part of a supportive culture with regular social events and career growth opportunities.
- Why this job: Make a real impact in a vibrant environment while having fun and building relationships.
- Qualifications: Strong management skills and a flair for customer service are essential.
The predicted salary is between 36500 - 40000 £ per year.
Base pay range
At Gather & Gather, we are known as one of the UK & Ireland’s most distinctive workplace catering experts, passionate about great food, great coffee and putting our employees and customers at the heart of everything that we do. We are currently recruiting for a hands‑on General Manager to work with us at a prestigious workplace site in Bristol.
Location: BS1 5LF
Rate of pay: £40,000 – £42,000 per annum
Working pattern: 40 hours per week, 7 am – 3.30 pm, Monday – Friday
About The Role
As General Manager you will have a strong management background, a passion and flair for FOH customer service. You will be hands‑on, leading from the front, driving standards & customer experience. You will ensure your Head Chef and team are using the freshest, seasonal ingredients to create daily Gather & Gather menus, every cup of coffee is extracted to perfection, baked goods and retail displays are presented to highest standard, and that our customers are the centre of everything we do. You will demonstrate strong coaching skills to support the development of your team, build solid client & customer relationships to support the growth of your business, and oversee all financials to ensure all business targets and budgets are achieved.
Key Responsibilities
- Relationship Management
- Be the first point of reference for all client comments and concerns and take any necessary action.
- Actively gain customer feedback and use the information to improve the offering at any given business.
- Finance
- Ensure the site achieves the financial targets agreed with the client in line with the budget.
- If necessary, where the budget is not being achieved, identify and implement a strategy, in a timely manner, to overcome the shortfall.
- Make sure income is maximised at the site through effective purchasing, marketing and revenue/waste control.
- Managing/Developing a Team
- Provide effective performance management and appraisals to all Front of House staff in the business and the Head Chef.
- Ensure induction, initial skills and on‑the‑job training is provided for all Front of House staff to ensure the service is delivered in line with client expectations and CH&CO standards.
- Using outputs from the performance management and appraisal process identify training needs and work with relevant parties in CH&CO to ensure these needs are met.
- Health & Safety
- Keep up to date with all COSHH and HACCP procedures and methods.
- Take pride in what you do and have fun doing it!
What’s in it for you?
Working with Gather & Gather has its perks! People are at the heart of everything we do, so we’ve developed a range of benefits to keep you happy.
- Personal Development and Training opportunities
- Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
- Eye care
- A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
- Family friendly support
- Regular social events and communication with our leaders
- Professional subscriptions
- Recognition schemes and people awards
- Long service awards
- Access to some great high‑street discount vouchers
Referrals increase your chances of interviewing at Gather + Gather by 2x.
General Manager in Bristol employer: Gather & Gather
Gather & Gather is an exceptional employer that prioritises its employees and customers, fostering a vibrant work culture in the heart of Bristol. With a strong focus on personal development, competitive benefits, and a supportive environment, we empower our General Managers to lead with passion and creativity while enjoying a balanced work-life schedule. Join us to be part of a team that values great food, excellent service, and meaningful relationships.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in Bristol
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to current employees at Gather & Gather. You never know who might help you land that General Manager role!
✨Tip Number 2
Prepare for those interviews! Research Gather & Gather’s values and their approach to customer service. Think about how your management style aligns with their hands-on philosophy and be ready to share examples of how you've driven standards and improved customer experiences in the past.
✨Tip Number 3
Show off your passion for food and coffee! When you get the chance, talk about your favourite dishes or coffee brewing techniques. This will not only showcase your enthusiasm but also demonstrate that you understand the heart of what Gather & Gather is all about.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Gather & Gather team and ready to make an impact as a General Manager.
We think you need these skills to ace General Manager in Bristol
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for great food and customer service shine through. We want to see how you put employees and customers at the heart of everything you do!
Tailor Your Experience:Make sure to highlight your management background and any hands-on experience you've had in similar roles. We love seeing how your skills align with what we’re looking for in a General Manager.
Be Specific:Use specific examples from your past roles to demonstrate your coaching skills and how you've built solid client relationships. This helps us understand how you can drive standards and enhance customer experience.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Gather & Gather.
How to prepare for a job interview at Gather & Gather
✨Know Your Stuff
Before the interview, dive deep into Gather & Gather's values and mission. Understand their approach to workplace catering and customer service. This will help you align your answers with what they stand for and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a General Manager, you'll need to demonstrate strong management capabilities. Prepare examples of how you've successfully led teams in the past, particularly in high-pressure environments. Highlight your coaching skills and how you've developed team members to enhance performance.
✨Be Customer-Centric
Gather & Gather places a huge emphasis on customer experience. Be ready to discuss how you've handled customer feedback and improved services based on that input. Share specific instances where you went above and beyond to ensure customer satisfaction.
✨Financial Acumen is Key
Since you'll be overseeing financial targets, brush up on your financial management skills. Be prepared to discuss how you've managed budgets, maximised income, and implemented strategies to overcome financial shortfalls in previous roles.
