At a Glance
- Tasks: Lead catering operations at a busy visitor attraction and ensure top-notch customer service.
- Company: Join a dynamic team at the iconic Tower of London.
- Benefits: Enjoy flexible shifts, competitive pay, and the chance to work in a historic setting.
- Other info: Perfect for those who thrive in fast-paced environments and love working with people.
- Why this job: Make a real impact on visitor experiences while developing your leadership skills.
- Qualifications: Previous supervisory experience in hospitality and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
The Duty Manager is responsible for the day-to-day operation of catering services within a busy visitor attraction. This role ensures excellent customer service, efficient service delivery, food safety compliance, and effective team supervision during operational shifts. The Duty Manager will lead front-of-house teams, support kitchen operations, and ensure all catering outlets meet company standards and contractual requirements.
Key Responsibilities
- Operational Management
- Oversee the daily running of catering outlets including cafés, kiosks, mobile outlets or hospitality areas.
- Ensure smooth service during peak visitor periods and events.
- Open and close catering operations according to company procedures.
- Monitor service standards, presentation, and cleanliness across all catering areas.
- Team Leadership
- Supervise and support catering staff during shifts.
- Allocate duties and manage staff deployment to meet customer demand.
- Provide coaching, guidance, and on-the-job training to team members.
- Assist with staff briefings and ensure teams are informed about daily visitor numbers, promotions, and operational updates.
- Customer Experience
- Deliver exceptional customer service to visitors.
- Handle customer queries, complaints, and feedback professionally.
- Maintain a welcoming environment that enhances the visitor experience.
- Financial & Stock Control
- Monitor daily sales and assist with cash handling procedures.
- Support stock ordering, deliveries, and stock rotation.
- Minimise wastage and support cost control targets.
- Compliance & Safety
- Ensure full compliance with food safety, allergen management, and health & safety regulations.
- Maintain cleanliness and hygiene standards in line with company policies and legal requirements.
- Ensure all team members follow safe working practices.
- Visitor Attraction Environment
- Work collaboratively with the attraction’s operations team to support visitor flow and special events.
- Adapt catering operations to meet seasonal demand and visitor trends.
- Represent the catering brand positively within the attraction.
Essential Skills & Experience
- Experience in a supervisory or duty manager role within hospitality or catering.
- Strong customer service skills in a high-volume environment.
- Ability to lead and motivate a team during busy service periods.
- Good understanding of food safety and hygiene standards.
- Excellent communication and organisational skills.
Desirable Skills & Experience
- Experience in contract catering or visitor attraction catering.
- Knowledge of EPOS systems and cash handling procedures.
- Food Safety Level 2 or Level 3 qualification.
Personal Attributes
- Positive and proactive attitude.
- Strong leadership and problem-solving skills.
- Ability to remain calm under pressure.
- Flexible and adaptable to changing visitor demands.
- Passion for hospitality and delivering memorable guest experiences.
Working Hours
- Flexible shift patterns including weekends, evenings, bank holidays, and peak tourist seasons.
Duty Manager employer: Gather & Gather
As a Duty Manager at the iconic Tower of London, you will be part of a dynamic team dedicated to delivering exceptional visitor experiences in a vibrant and historic setting. Our company fosters a supportive work culture that prioritises employee growth through ongoing training and development opportunities, ensuring you can thrive in your role. With competitive benefits and the chance to work in one of London's most renowned attractions, this position offers a unique blend of professional fulfilment and personal enjoyment.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with others on LinkedIn. You never know who might have the inside scoop on a Duty Manager role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Be ready to discuss how your experience aligns with their needs, especially in customer service and team leadership. Show them you're the perfect fit for their busy visitor attraction!
✨Tip Number 3
Practice your responses to common interview questions. Think about scenarios where you've led a team or handled a tough customer situation. We want you to shine and show off those strong leadership skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in supervisory roles within hospitality or catering. We want to see how you've led teams and delivered exceptional customer service, so don’t hold back on those examples!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the Duty Manager role and how your skills align with our needs. Keep it friendly and professional – we love a personal touch!
Show Off Your Customer Service Skills:In your application, emphasise your ability to handle customer queries and complaints. We’re all about creating memorable guest experiences, so share any relevant stories that showcase your problem-solving skills in high-pressure situations.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Gather & Gather
✨Know the Venue Inside Out
Before your interview, make sure you research the Tower of London and its catering services. Familiarise yourself with their offerings, peak visitor times, and any special events. This will show your genuine interest in the role and help you discuss how you can enhance the visitor experience.
✨Demonstrate Your Leadership Skills
As a Duty Manager, you'll be leading a team, so be prepared to share examples of how you've successfully managed staff in previous roles. Think about specific situations where you motivated your team or resolved conflicts, and be ready to discuss these during the interview.
✨Showcase Your Customer Service Expertise
Customer service is key in this role, so come armed with stories that highlight your ability to handle complaints and deliver exceptional service. Think of a time when you turned a negative experience into a positive one for a customer, and be ready to share that story.
✨Understand Compliance and Safety Standards
Brush up on food safety regulations and health & safety practices relevant to the catering industry. Be prepared to discuss how you ensure compliance in your work and how you would train your team to maintain high standards in a busy environment.
