At a Glance
- Tasks: Lead retail and catering operations, ensuring top-notch service and food quality.
- Company: Join Compass, a leader in the catering industry with 6,000 venues.
- Benefits: Enjoy competitive pay, a pension scheme, and exclusive discounts on travel and groceries.
- Other info: Access to wellness classes and learning programmes for personal growth.
- Why this job: Make a real impact while growing your career in a dynamic environment.
- Qualifications: Experience in managing teams and delivering excellent customer service.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities
- Oversee the day-to-day running of retail and catering operations, ensuring smooth, efficient service delivery across all outlets.
- Manage and lead a team of 10-20 staff, including recruitment, training, rota planning, and performance management.
- Ensure high standards of food quality, presentation, and customer service are consistently delivered.
- Monitor daily sales, control costs, and manage budgets to maximise profitability while maintaining quality.
- Plan and deliver catering for busy service periods (up to 300 covers per day), ensuring effective resource allocation.
- Maintain compliance with food safety, health & safety, and hygiene regulations at all times.
- Build strong relationships with internal stakeholders, students, and university staff to enhance the customer experience.
- Manage stock control, ordering, and supplier relationships to minimise waste and optimise margins.
- Identify and implement opportunities to improve service, increase revenue, and enhance the retail offering.
- Ensure all operations align with sustainability targets and responsible sourcing practices.
- Handle customer feedback and resolve issues promptly to maintain high satisfaction levels.
As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses. We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes.
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits.
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more.
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more.
- Up to 44% off cinema tickets to enjoy your favourite blockbuster.
- Receive cash rewards every time you spend and use them on a wide range of brands.
- Unwind with us with free wellness, mindfulness and exercise classes.
- You can share all discounts and offers with your friends and families.
Retail And Catering Manager in City of Westminster employer: Gather & Gather
As a Retail and Catering Manager at Compass, you'll be part of a dynamic team dedicated to delivering exceptional service in one of the UK's largest businesses. With a strong focus on employee growth through our Career Pathways and MyLearning programmes, you will enjoy competitive pay, a comprehensive benefits package, and unique perks such as exclusive travel discounts and wellness classes. Join us in a vibrant work culture that values sustainability and customer satisfaction, while providing you with the opportunity to make a meaningful impact in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Retail And Catering Manager in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to sustainability and customer service, so you can show how you align with their goals during the chat.
✨Tip Number 3
Practice your responses to common interview questions, especially around team management and service delivery. We want you to feel confident and ready to showcase your skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll be one step closer to joining us at Compass and making a real impact.
We think you need these skills to ace Retail And Catering Manager in City of Westminster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Retail and Catering Manager role. Highlight your leadership experience, budget management, and any relevant food safety knowledge to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for retail and catering, and explain how your background aligns with our mission at StudySmarter. Don’t forget to mention why you want to join us specifically!
Showcase Your Team Management Skills:Since you'll be leading a team of 10-20 staff, it’s crucial to demonstrate your experience in recruitment, training, and performance management. Use specific examples to show how you've successfully managed teams in the past.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Gather & Gather
✨Know Your Operations
Familiarise yourself with the day-to-day running of retail and catering operations. Be ready to discuss how you would ensure smooth service delivery and what strategies you might implement to manage a team effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your experience in recruitment, training, and performance management, as well as how you handle rota planning and motivate staff.
✨Understand Financial Management
Brush up on your knowledge of budget management and cost control. Be prepared to discuss how you would monitor daily sales and maximise profitability while maintaining high standards of quality and service.
✨Emphasise Customer Experience
Think about ways to build strong relationships with stakeholders and enhance customer satisfaction. Be ready to share your approach to handling feedback and resolving issues promptly to maintain high satisfaction levels.
