- Take ownership of the daily Front of House operation, ensuring the service runs smoothly and professionally.
- Maintain high standards across all customer-facing areas throughout the day.
- Ensure opening, service and closing procedures are completed correctly.
- Ensure all service areas are fully prepared, well presented, clean and appropriately stocked.
- Respond quickly to operational issues and elevate to the appropriate manager where required.
- Support hospitality, events, meetings and additional services across the site as required.
- Ensure all team members are fully trained and confident within their roles.
- Manage recruitment, onboarding, training and development of the team.
- Manage performance appropriately and provide regular coaching and feedback.
- Ensure rotas and staffing levels are appropriate for business requirements while maintaining effective labour control.
- Manage absence, annual leave and employee matters in line with company procedures, escalating where required.
Customer Experience
- Lead by example and ensure every customer receives a warm, professional and consistent experience.
- Build strong relationships with customers and understand their needs and expectations.
- Proactively engage with customers and gather feedback to identify opportunities to improve the service.
- Deal with customer queries and complaints professionally, taking ownership through to resolution.
- Create a strong service culture within the team.
Team Leadership
- Lead, motivate and support the team on a daily basis.
- Conduct daily team briefings and ensure colleagues understand service priorities, events and expectations.
- Ensure all team members are fully trained and confident within their roles.
- Manage recruitment, onboarding, training and development of the team.
- Manage performance appropriately and provide regular coaching and feedback.
- Ensure rotas and staffing levels are appropriate for business requirements while maintaining effective labour control.
Client Relationships
- Build a positive and professional relationship with the client and key stakeholders on site.
- Support client meetings, site visits and events where required.
- Act quickly on client feedback and ensure agreed actions are completed within the required timescales.
Commercial Performance
- achieving site sales, labour and financial targets.
- Identify opportunities to increase sales, customer engagement and participation.
- Support promotions, pop‑ups, supplier activations and other initiatives to drive footfall and revenue.
- Monitor waste, stock levels and product availability to support effective cost control.
- Ensure appropriate controls are followed for cash handling, till procedures and financial processes.
Health, Safety & Compliance
- Ensure all Front of House operations are delivered in line with Health & Safety, Food Safety and company requirements.
- Ensure cleaning schedules, temperature checks and other required documentation are completed accurately and on time.
- Maintain excellent standards of cleanliness, presentation and food hygiene.
- Ensure team training and compliance records remain up to date.
- Proactively identify and report hazards, maintenance issues and operational risks.
Working with Gather and Gather has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.
Benefits
- Personal Development and Training opportunities
- Free parking onsite
- Free shuttle service from Feltham to site
- Life assurance scheme
- Pension scheme
- Holiday allowance
- Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
- Eye care
- A great wellbeing strategy - including access to our Employee Assistance Programme, salary finance
- Family friendly support
- Regular social events and communication with our leaders
- A holiday purchase scheme
- Volunteering days
- Professional subscriptions
- Recognition schemes and people awards
- Long service awards
- Access to some great high street discount vouchers
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Deputy General Manager Monday - London in City of Westminster employer: Gather + Gather
At Company of Cooks, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values Craft, Creativity, and Community. Located in the heart of London, our Junior Sous Chef role comes with a competitive salary, personal development opportunities, and a range of benefits including free meals, a pension scheme, and a strong focus on employee wellbeing. Join us to be part of a team that not only serves food but also brings cultural destinations to life, while enjoying a supportive environment that celebrates diversity and encourages growth.
