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- Tasks: Lead a dynamic catering team, ensuring top-notch food and service standards.
- Company: Join Gather & Gather, a leading workplace catering expert in the UK and Ireland.
- Benefits: Enjoy perks like personal development, private medical eligibility, and holiday purchase schemes.
- Why this job: Be part of a vibrant culture focused on great food, customer experience, and team development.
- Qualifications: Strong chef background with a flair for front-of-house customer service required.
- Other info: Work Monday to Friday, 7am - 3.30pm, at a prestigious site in Bristol.
The predicted salary is between 30000 - 40000 £ per year.
At Gather & Gather, we are known as one of the UK & Ireland's most distinctive workplace catering experts, passionate about great food and great coffee and putting our employees and customers at the heart of everything that we do. We are currently recruiting for a Catering Manager to work with us at a prestigious workplace site in Bristol.
Location: BS1 5LF
Rate of pay: £36,500 per annum
Working pattern: 40 hours per week, 7am - 3.30pm Monday - Friday
About The Role:
Our QSD concept is designed to bring the High St feel into the workplace with fresh daily meals designed to be nutritional, well balanced and enjoyed in a fast-paced working environment. Gather & Gather also prides itself on delivering weekly hot counter “Pop Ups” including dishes from our Pizza station, along with fresh baked goods and daily office hospitality menus.
As our Catering Manager, you will have a strong chef background, but a passion and flair for FOH customer service. You will be hands-on, leading from the front, driving standards & customer experience. Ensuring your Head Chef and team are using the freshest, seasonal ingredients to create daily Gather & Gather menus. Ensuring that every cup of coffee is extracted to perfection, baked goods and retail displays are presented to the highest standard and that our customers are the centre of everything we do. You will demonstrate strong coaching skills to support the development of your team. Build solid client & customer relationships to support the growth of your business. Oversee all financials to ensure all business targets and budgets are achieved.
Key responsibilities:
- Food and Service Development: Ensure that the client expectations of food and food service are consistently delivered and measured and are in line with the CH&CO brand. Set clear expectations to all staff regarding food and service standards to ensure that all services provided are of the highest standards. Continual review of the service and food provided in the site, providing feedback to the team and ensuring any necessary changes are incorporated into the service provision.
- Relationship Management: Be the first point of reference for all client comments and concerns and take any necessary action. Actively gain customer feedback and use the information to improve the offering at any given business.
- Finance: Ensure the site achieves the financial targets agreed with the client in line with the budget. If necessary, where budget is not being achieved, identify and implement a strategy, in a timely manner, to overcome the shortfall. Make sure income is maximised at the site through effective purchasing, marketing and revenue/waste control.
- Managing/Developing a Team: Provide effective performance management and appraisals to all Front of House staff in the business and the Head Chef. Ensure induction, initial skills and on-the-job training is provided for all Front of House staff to ensure the service is delivered in line with client expectations and CH&CO standards. Using outputs from the performance management and appraisal process identify training needs and work with relevant parties in CH&CO to ensure these needs are met.
- Health & Safety: To keep up to date with all COSHH and HACCP procedures and methods.
Most importantly, take pride in what you do and have fun doing it!
What's in it for you?
Working with Gather & Gather has its perks! People are at the heart of everything we do, so we've developed a range of benefits and development opportunities to keep you content:
- Personal Development and Training opportunities
- Life assurance scheme
- Pension scheme
- Holiday allowance
- Private medical eligibility
- Eye care
- A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
- Family friendly support
- Regular social events and communication with our leaders
- A holiday purchase scheme
- Volunteering days
- Professional subscriptions
- Recognition schemes and people awards
- Long service awards
- Access to some great high street discount vouchers
Catering Manager employer: Gather & Gather
Contact Detail:
Gather & Gather Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Catering Manager
✨Tip Number 1
Familiarise yourself with Gather & Gather's unique QSD concept. Understanding how they blend high street food experiences into workplace catering will help you demonstrate your alignment with their vision during any discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in fast-paced environments. Highlighting your ability to coach and develop staff will resonate well with their focus on team performance.
✨Tip Number 3
Research the latest trends in workplace catering and customer service. Being able to discuss innovative ideas for enhancing customer experience will set you apart as a candidate who is proactive and forward-thinking.
✨Tip Number 4
Prepare to discuss your financial management experience, particularly in relation to budgeting and maximising income. Being able to articulate strategies you've implemented to achieve financial targets will be crucial for this role.
We think you need these skills to ace Catering Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in catering management, customer service, and team leadership. Use specific examples that demonstrate your ability to manage food service operations and develop a team.
Craft a Compelling Cover Letter: In your cover letter, express your passion for food and customer service. Mention how your background aligns with Gather & Gather's values and the specific responsibilities of the Catering Manager role.
Showcase Your Leadership Skills: Emphasise your experience in managing teams and driving standards. Provide examples of how you've successfully coached staff and improved service delivery in previous roles.
Highlight Financial Acumen: Discuss your experience with budget management and financial targets. Include any strategies you've implemented to maximise income and control costs in past positions.
How to prepare for a job interview at Gather & Gather
✨Show Your Passion for Food
As a Catering Manager, it's crucial to demonstrate your enthusiasm for food and customer service. Share your experiences with food trends, seasonal ingredients, and how you ensure quality in every dish served.
✨Highlight Your Leadership Skills
Discuss your experience in leading teams and how you motivate staff to achieve high standards. Be prepared to give examples of how you've successfully coached team members and improved their performance.
✨Prepare for Financial Discussions
Since managing budgets and financial targets is key in this role, be ready to talk about your experience with financial management. Bring examples of how you've maximised income and controlled costs in previous positions.
✨Emphasise Relationship Management
Client and customer relationships are vital. Prepare to discuss how you've handled feedback and concerns in the past, and how you plan to build strong relationships with clients at Gather & Gather.
