At a Glance
- Tasks: Lead a dynamic team to deliver exceptional catering services at a historic attraction.
- Company: Join a renowned visitor attraction with a vibrant hospitality culture.
- Benefits: Enjoy flexible shifts, competitive pay, and the chance to create memorable experiences.
- Other info: Perfect for those who thrive in fast-paced settings and love working with people.
- Why this job: Be part of an exciting environment where your leadership makes a real difference.
- Qualifications: Experience in hospitality management and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
The Duty Manager is responsible for the day-to-day operation of catering services within a busy visitor attraction. This role ensures excellent customer service, efficient service delivery, food safety compliance, and effective team supervision during operational shifts. The Duty Manager will lead front-of-house teams, support kitchen operations, and ensure all catering outlets meet company standards and contractual requirements.
Key Responsibilities
- Operational Management
- Oversee the daily running of catering outlets including cafés, kiosks, mobile outlets or hospitality areas.
- Ensure smooth service during peak visitor periods and events.
- Open and close catering operations according to company procedures.
- Monitor service standards, presentation, and cleanliness across all catering areas.
- Team Leadership
- Supervise and support catering staff during shifts.
- Allocate duties and manage staff deployment to meet customer demand.
- Provide coaching, guidance, and on-the-job training to team members.
- Assist with staff briefings and ensure teams are informed about daily visitor numbers, promotions, and operational updates.
- Customer Experience
- Deliver exceptional customer service to visitors.
- Handle customer queries, complaints, and feedback professionally.
- Maintain a welcoming environment that enhances the visitor experience.
- Financial & Stock Control
- Monitor daily sales and assist with cash handling procedures.
- Support stock ordering, deliveries, and stock rotation.
- Minimise wastage and support cost control targets.
- Compliance & Safety
- Ensure full compliance with food safety, allergen management, and health & safety regulations.
- Maintain cleanliness and hygiene standards in line with company policies and legal requirements.
- Ensure all team members follow safe working practices.
- Visitor Attraction Environment
- Work collaboratively with the attraction’s operations team to support visitor flow and special events.
- Adapt catering operations to meet seasonal demand and visitor trends.
- Represent the catering brand positively within the attraction.
Essential Skills & Experience
- Experience in a supervisory or duty manager role within hospitality or catering.
- Strong customer service skills in a high-volume environment.
- Ability to lead and motivate a team during busy service periods.
- Good understanding of food safety and hygiene standards.
- Excellent communication and organisational skills.
Desirable Skills & Experience
- Experience in contract catering or visitor attraction catering.
- Knowledge of EPOS systems and cash handling procedures.
- Food Safety Level 2 or Level 3 qualification.
Personal Attributes
- Positive and proactive attitude.
- Strong leadership and problem-solving skills.
- Ability to remain calm under pressure.
- Flexible and adaptable to changing visitor demands.
- Passion for hospitality and delivering memorable guest experiences.
Working Hours
- Flexible shift patterns including weekends, evenings, bank holidays, and peak tourist seasons.
Catering Duty Manager – Lead Guest Experience (High-Volume) employer: Gather & Gather
As a leading employer in the hospitality sector, we pride ourselves on fostering a dynamic and inclusive work culture at the Tower of London. Our team members benefit from comprehensive training and development opportunities, ensuring personal and professional growth while delivering exceptional guest experiences in a vibrant visitor attraction. With a focus on teamwork and customer satisfaction, we offer a rewarding environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Catering Duty Manager – Lead Guest Experience (High-Volume)
✨Tip Number 1
Network like a pro! Reach out to people in the catering and hospitality industry, especially those who work at visitor attractions. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you get the chance, demonstrate your customer service prowess during interviews or networking events. Bring up specific examples of how you've handled busy periods or resolved guest complaints.
✨Tip Number 3
Be flexible with your availability! Since this role involves weekends and holidays, showing that you're open to working during peak times can make you a more attractive candidate.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. It shows initiative and enthusiasm, which are key in the hospitality world.
We think you need these skills to ace Catering Duty Manager – Lead Guest Experience (High-Volume)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in hospitality and catering. We want to see how you've led teams and delivered excellent customer service, especially in high-volume environments like visitor attractions.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you're passionate about the role and how your skills align with our needs. Be sure to mention any relevant experience that showcases your leadership and problem-solving abilities.
Showcase Your Customer Service Skills:In your application, emphasise your strong customer service skills. We love candidates who can handle queries and complaints professionally while maintaining a welcoming atmosphere for visitors.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Gather & Gather
✨Know the Venue Inside Out
Before your interview, make sure you research the Tower of London and its catering services. Familiarise yourself with their offerings, peak visitor times, and any special events. This will show your genuine interest in the role and help you discuss how you can enhance the guest experience.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be leading a team, so be prepared to share examples of how you've successfully managed staff in high-pressure situations. Think of specific instances where you motivated your team or resolved conflicts, as this will demonstrate your capability to handle the demands of the role.
✨Emphasise Customer Service Excellence
Customer experience is key in this role, so come armed with stories that highlight your commitment to exceptional service. Discuss how you've handled customer complaints or feedback in the past, and how you ensured a positive experience for guests, especially during busy periods.
✨Understand Food Safety Regulations
Since compliance with food safety and hygiene standards is crucial, brush up on relevant regulations before your interview. Be ready to discuss your knowledge of food safety practices and any certifications you hold, as this will reassure them of your ability to maintain high standards in a busy environment.
