At a Glance
- Tasks: Manage catering contracts, ensuring high service standards and client satisfaction.
- Company: Join a bold and innovative food company that values people and creativity.
- Benefits: Enjoy competitive salary, personal development, health support, and social events.
- Other info: Hybrid role with opportunities for career growth and recognition.
- Why this job: Make a real impact in a dynamic environment while leading passionate teams.
- Qualifications: 3-5 years in operations management with strong client relationship skills.
The predicted salary is between 63000 - 63000 £ per year.
Great food in the workplace isn’t simply about fuel. It’s about increasing productivity and improving performance; it’s about happy motivated people and inspiring environments. Our customers are at the heart of everything we do - we live to bring food and people together. We are brave, bold and curious adventurers in food and drink. Never shy of being different, always challenging the conventional. Our passionate team of chefs, baristas, servers, nutritionists and much more, love nothing more than creating memorable moments that enrich the everyday.
We are currently recruiting for a Regional Operations Manager to work across our Gather & Gather and Venues estate.
Salary: £60,000 - £63,000 per annum
Working Pattern: 40 hours per week, Monday to Friday (with occasional weekend support as required)
Location: Hybrid role - covering sites across London, Bedfordshire and some South Coast contracts (Fully expensed company car)
Key Responsibilities:
- Manage a portfolio of approximately 12-15 workplace catering contracts across a multi-site region.
- Contract Retention & Growth - Build strong client relationships to support contract retention, identifying opportunities for growth and added value through innovative and proactive thinking.
- Oversee day-to-day catering operations, ensuring high standards of service delivery.
- Lead, support, and develop on-site managers and teams to achieve operational excellence.
- Build and maintain strong client relationships, ensuring high levels of customer satisfaction.
- Manage financial performance, including budgets, forecasting, labour control, and cost efficiency.
- Ensure compliance with company policies, health & safety regulations, food hygiene standards, and brand requirements.
- Support new site mobilisations and contribute to continuous improvement initiatives.
- Drive commercial performance while maintaining exceptional food and service standards.
Candidate Requirements:
- Minimum 3-5 years' experience in an Operations Manager role within contract catering or a similar multi-site environment.
- Proven experience managing 10+ client contracts or sites.
- Strong commercial acumen with a solid understanding of P&L management, budgeting, forecasting, and labour control.
- Demonstrated ability to lead, develop, and motivate remote and site-based teams.
- Excellent client relationship and stakeholder management skills.
- Strong understanding of compliance, health & safety, and food hygiene standards.
- Excellent communication, organisational, and problem-solving abilities.
- Able to work independently and effectively across a large geographical region.
- Passion for delivering outstanding food, service, and customer experiences.
- Looking for an experienced Operations Manager who can hit the ground running, rather than someone stepping into their first OM role.
What’s in it for you?
Working with Gather and Gather has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.
- Personal Development and Training opportunities
- Life assurance scheme
- Pension scheme
- Holiday allowance
- Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
- Eye care
- A great wellbeing strategy - including access to our Employee Assistance Programme, salary finance
- Family friendly support
- Regular social events and communication with our leaders
- A holiday purchase scheme
- Volunteering days
- Professional subscriptions
- Recognition schemes and people awards
- Long service awards
Regional Operations Manager employer: Gather & Gather UK
Gather and Gather is an exceptional employer that prioritises the well-being and development of its employees, offering a vibrant work culture where creativity and innovation thrive. With a strong focus on personal growth, comprehensive benefits including healthcare support, and a commitment to employee satisfaction, this hybrid role as a Regional Operations Manager across London and the South Coast provides a unique opportunity to lead a passionate team in delivering outstanding food experiences. Join us to be part of a dynamic environment that values collaboration, recognition, and meaningful contributions to our clients and communities.
