At a Glance
- Tasks: Lead retail and catering operations at the University of London, ensuring top-notch service.
- Company: Join Gather & Gather, a leader in innovative food culture.
- Benefits: Enjoy a competitive salary, pension scheme, and exclusive discounts on travel and groceries.
- Other info: Access to wellness classes and opportunities for professional growth.
- Why this job: Make a real impact in a vibrant environment while developing your career.
- Qualifications: Experience in retail or catering management and strong leadership skills.
The predicted salary is between 42500 - 42500 £ per year.
We’re looking for a passionate Retail & Catering Manager to lead operations at the University of London, managing a busy, high-volume environment while fostering a vibrant, food-led culture that reflects Gather & Gather’s fresh and innovative approach.
Salary: £42,500 per annum
Shift Pattern: Monday-Friday, 40 hours per week
Location: Senate House, WC1E 7HU
Key Responsibilities:
- Oversee the day-to-day running of retail and catering operations, ensuring smooth, efficient service delivery across all outlets
- Manage and lead a team of 10-20 staff, including recruitment, training, rota planning, and performance management
- Ensure high standards of food quality, presentation, and customer service are consistently delivered
- Monitor daily sales, control costs, and manage budgets to maximise profitability while maintaining quality
- Plan and deliver catering for busy service periods (up to 300 covers per day), ensuring effective resource allocation
- Maintain compliance with food safety, health & safety, and hygiene regulations at all times
- Build strong relationships with internal stakeholders, students, and university staff to enhance the customer experience
- Manage stock control, ordering, and supplier relationships to minimise waste and optimise margins
- Identify and implement opportunities to improve service, increase revenue, and enhance the retail offering
- Ensure all operations align with sustainability targets and responsible sourcing practices
- Handle customer feedback and resolve issues promptly to maintain high satisfaction levels
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive cash rewards every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.
Retail And Catering Manager in London employer: Gather & Gather UK
Gather & Gather is an exceptional employer, offering a vibrant work culture at the University of London that prioritises innovation and sustainability in food service. With a comprehensive benefits package, including career development programmes and exclusive discounts, employees are supported in both their professional growth and personal well-being. Join us to be part of a dynamic team that values collaboration and excellence in a bustling environment.
StudySmarter Expert Advice🤫
We think this is how you could land Retail And Catering Manager in London
✨Tip Number 1
Network like a pro! Reach out to current employees at the University of London or in similar roles. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching Gather & Gather's values and recent projects. We want to show that we’re not just a good fit for the role, but also for the company culture.
✨Tip Number 3
Practice common interview questions related to retail and catering management. We should be ready to discuss our experience with team leadership, budget management, and customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re serious about joining the team.
We think you need these skills to ace Retail And Catering Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Retail & Catering Manager role. Highlight your leadership experience, especially in busy environments, and any relevant achievements in food quality and customer service.
Craft a Compelling Cover Letter:Your cover letter is your chance to show us your passion for the role. Share why you’re excited about leading operations at the University of London and how your values align with our fresh and innovative approach.
Showcase Your Team Management Skills:We want to see how you’ve successfully managed teams in the past. Include examples of how you've recruited, trained, and motivated staff, as well as how you’ve handled performance management to create a positive work environment.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we stand for.
How to prepare for a job interview at Gather & Gather UK
✨Know Your Stuff
Before the interview, dive deep into the role of a Retail & Catering Manager. Familiarise yourself with the key responsibilities listed in the job description, like managing a team and ensuring high food quality. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Since you'll be managing a team of 10-20 staff, prepare examples of how you've successfully led teams in the past. Think about times when you handled recruitment, training, or performance management. Be ready to discuss your approach to fostering a positive work environment.
✨Demonstrate Your Customer Focus
Gather & Gather values customer satisfaction, so come prepared with examples of how you've handled customer feedback or resolved issues in previous roles. Highlight your commitment to maintaining high service standards and how you build relationships with stakeholders.
✨Be Ready to Discuss Profitability and Sustainability
Understanding how to manage budgets and control costs is crucial for this role. Prepare to talk about your experience with stock control, supplier relationships, and any initiatives you've implemented to improve service and enhance sustainability practices.
