At a Glance
- Tasks: Coordinate maintenance activities and support compliance across our London attractions.
- Company: Join the exciting London Gateway Attractions team at Merlin Entertainment.
- Benefits: Enjoy discounts on LEGO, attractions, hotels, and cinema tickets.
- Other info: Fixed-term contract with opportunities to build relationships across teams.
- Why this job: Be the go-to person ensuring our attractions are safe and ready for guests.
- Qualifications: Experience in admin or helpdesk roles with strong organisational skills.
The predicted salary is between 31500 - 38500 £ per year.
What you'll bring to the team
We're looking for a Technical Services Helpdesk Administrator to join our London Gateway Attractions team.
You'll be at the heart of our Technical Services operation, helping to coordinate maintenance activity, support compliance processes and keep our facilities systems running smoothly across our attractions.
This is where you come in.
Reporting to the Facilities Manager, you'll be the first point of contact for Technical Services requests across our London attractions.
You'll manage maintenance work orders through our facilities management system, coordinate planned and reactive maintenance activity and ensure requests are tracked through to completion.
You'll also support the wider Technical Management team by maintaining compliance records, assisting with contractor administration and keeping key documentation organised and up to date.
Working closely with Facilities teams, contractors and suppliers, you'll help ensure our attractions remain safe, compliant and ready to welcome guests every day.
This is a fixed-term, one-year contract, working full-time Monday to Friday.
Qualifications & Experience
- Experience in an administrative, helpdesk, facilities or maintenance coordination role.
- Strong organisational skills and the ability to manage multiple priorities.
- Excellent communication skills and confidence working with a range of stakeholders.
- Good attention to detail and a track record of maintaining accurate records.
- Experience using Microsoft Office, particularly Outlook, Word and Excel.
- Comfortable working with systems and databases, ideally within a facilities, maintenance or compliance environment.
- A proactive approach to problem solving and continuous improvement.
- The ability to work independently while building effective working relationships across teams.
Benefits
- 40% off LEGO online
- 25% discount in our retail shops and restaurants
- Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
- Discounted rates at Merlin hotels all over the world
- Employee pricing up to 55% off cinema tickets
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments. biz and one of the team will get back to you as soon as possible.
- Pay Range
- Competitive
Technical Services Helpdesk Administrator employer: Gateway
Gateway in Gweek is an excellent employer, offering a supportive work culture where your contributions directly enhance the visitor experience at the Cornish Seal Sanctuary. With flexible hours and a range of employee benefits such as discounts and free attraction tickets, this role not only allows for personal growth but also fosters a sense of community among staff and guests alike.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Services Helpdesk Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Gateway. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Gateway before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Services Helpdesk Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Gateway:Your cover letter is your chance to shine! Tell us why you want to work at Gateway specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Gateway!
How to prepare for a job interview at Gateway
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
